ITSM (BMC) Consultant - Global Consultancy - Home Based/ Remote Role
Robert Half are partnered with a global consultancy & internationally experienced system house for all questions relating to digital enterprise management and IT service management. They offer technological and conceptual solutions for automation, Robotic Process Automation (RPA), service management, multi-cloud management and the digitalisation of non-IT processes.
"We deliver measured outcomes for our customers with AI-powered service management and operations. We are trusted advisers to more than 250 organisations across the globe and we have delivered more than 4,000 projects with a 100% delivery success record"
As an elite partner of BMC Software they are now looking to hire 2 ITSM Consultants focused on BMC's software offerings.
The Role
Either as part of a Professional Services Consultancy team or working alone, a Consultant will deliver a range of Consultancy services that relate to the development and implementation of innovative and effective solutions for our customers as well as providing reliable advice.
Tasks / Activities:
1. Act as a trusted advisor to customers on their projects
2. Act as Subject Matter Expert for BMC Products
3. Advise customers on best-practices to help guide and solidify a given design
4. Assess and manage project risks and make appropriate design and development decisions
5. Configure and develop the BMC Products and integrations as per requirements
6. Define timescales and risks for and delivering ITSM projects on time and within budget
7. Design required features to implement solutions that meet needs of the customer in a cost efficient and timely manner
8. Develop Bids, Statements of Work and Proposal documentation to support customer requirements
9. Develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members
10. Drive standards throughout the technical implementation
11. Install, configure and Integrate BMC products and customer solutions
12. Interact and communicate with customers to drive client value
Experience Required
13. Professional Services/ Consulting experience is much preferred
14. Strong & deep knowledge around ITSM tools & software products (Ideally BMC)
15. Analysis: Ability to review and deconstruct a problem, understand it, explain it and resolve it.
16. Decision Making
17. Financial understanding: Know about and understand financial implications.
18. Understand Bigger Picture
19. Influence: Able to "change somebody's mind"
This is a home based role with the requirement to attend client site upon request. Any travel away from home will be fully covered by the business
£60,000 - £73,000 + Annual Bonuses & Excellent Benefits as well as training and on-going professional development
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.