Overview
KVH Industries Keeping You Always Connected
We are passionate about finding solutions for our customers – whether it’s groundbreaking hybrid connectivity, new communications technologies and powerful tools to manage them, satellite TV when you’re on the move, or news and sports from home.
The candidate will be a key member of KVH’s Global Service Team, working to coordinate new equipment installations and repairs on board ships in Europe, the Middle East, and Africa (EMEA).
You will receive a thorough introduction to our product range, so it is not a requirement that you come from the industry, but we prefer candidates with experience from a production/trading company, as a Fleet Manager, or from a maritime hardware supplier.
Responsibilities
1. Execution and management of service tasks
2. Preparation of installation or repair plans
3. Coordination of tasks with our global service network
4. Responsibility for follow-up during service tasks
5. Responsibility for reporting, financial follow-up, and invoicing
6. Act as the contact point between technical support and the customer
Qualifications
1. Able to handle several tasks simultaneously and complete them efficiently and safely
2. Good interpersonal skills in an international environment
3. Ability to see opportunities rather than limitations
4. Strong communication skills
5. Commercial flair to ensure progress in tasks
6. Good customer service skills
7. Very organized
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