Job Title: Trainee Foreign Exchange Sales Consultant
Place of Work: London Stansted Airport
Responsible to: Senior FX Sales Consultant and Management Team
GEMS User Type: Trainee FX Sales Consultant
LMS Certificate Level: Sales Consultant Certificate
Key Responsibilities
Financial
1. To convert all GP opportunities by continually calling-in customers, selling-up and closing the deal to maximise the full potential of each enquiry/transaction.
Customers
1. Maintain a professional appearance at all times.
2. Adhere to The Change Group customer service policy.
People
1. Maintain a professional approach to colleagues and management at all times.
Operations
1. Follow all internal procedures when handling company value.
2. Be aware of and adhere to security features and procedures within the branch.
3. Keep the bureau clean & tidy at all times and report all repairs and maintenance issues to line manager.
4. Inform management immediately if there is the slightest suspicion of untoward behaviour within the team.
5. Undertake other duties as considered essential for effective operations and services, as this list is not exhaustive.
Experience
1. Experience of working in a similar role.
2. Experience of working in a busy environment.
3. Experience of working in a customer-facing role.
Skills
1. Strong IT skills which are relatable to the role.
2. Proven attention to detail.
3. Excellent communication skills.
Behaviours/Competencies
1. Displays Drive & Purpose: Demonstrates focus, energy and persistence to achieve objectives despite obstacles (pro-active).
2. Promotes Team Synergy: Participates collaboratively in work across functions, boundaries and hierarchy to achieve common goals.
3. Achieves High Standards: Achieves and maintains performance excellence, despite obstacles, whilst maintaining attention to detail.
4. Wins With Customers: Is committed to satisfying customer needs and ensuring customer service is a primary focus.
5. Communicates Relentlessly: Shares relevant information, ideas and potential solutions in an open and effective manner, and listens to those of others.
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