Get AI-powered advice on this job and more exclusive features.
Job Responsibilities
1. Strong technical expertise across the M365 ecosystem: Exchange Online, SharePoint, Teams (mandatory); Power Platform knowledge (preferred).
2. Proven ability to troubleshoot complex technical issues and resolve them in high-pressure environments.
3. Hands-on experience with an ITSM tool (preferably ServiceNow) for ticket management and workflow processes.
4. Good understanding of tenant-to-tenant migration processes and their typical challenges.
5. Exceptional analytical skills for identifying root causes and resolving user issues efficiently.
6. Strong written and verbal communication skills, particularly for documenting technical processes and resolutions.
7. A proactive and user-focused approach to technical support.
Experience
1. 5+ years of experience working in M365 environments, with a focus on technical support and migrations.
2. Experience in multiple tenant-to-tenant migration projects, with significant involvement in post-migration support.
3. Proven track record in resolving migration-related issues such as mail flow, permissions, and application configurations.
4. Experience in producing user-facing documentation such as guides and FAQs.
Seniority Level
Associate
Employment Type
Contract
Job Function
Engineering, Customer Service, and Information Technology
Industries
IT Services and IT Consulting and Business Consulting and Services
#J-18808-Ljbffr