Our client is looking for a Helpdesk Support Technician. They are a very well-established company based in Saltley.
This will be a full-time temporary-to-permanent role working Monday – Friday between 8:00 AM – 5:00 PM.
Pay Rate: From £12.99 per hour depending on experience.
We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.
You will ideally need to have a good understanding of computer systems, mobile devices, and other technical products.
Overview / To have the ability to:
1. Take ownership of customer issues reported and see problems through to resolution.
2. Research, diagnose, troubleshoot, and identify solutions to resolve mobile devices and system issues.
3. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
4. Have experience working with customers, in either “first-line” or “second-line” support.
5. Provide step-by-step technical help, both written and verbal.
Role & Responsibilities
1. Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
2. Monitor, respond to, and document all service support requests and resolutions via telephone or email to support clients.
3. Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
4. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
5. A good understanding of MS Windows, installation and configuration of Windows drivers, and troubleshooting of general technical issues of products.
6. Coordinating with and providing support to remote field operatives, client IT personnel, and contractor IT personnel as required.
7. Completing administrative aspects of the role whilst striving to identify and eliminate errors.
8. Install, configure, and maintain any related hardware.
9. Tear down, rebuild, repair, and refurbish hardware and goods for redeployment.
Key Skills Required
1. Excellent customer service and communication skills.
2. Ability to diagnose and resolve hardware, firmware, and software issues relating to all products.
3. Well-versed in all aspects of computer systems configuration, setup, and maintenance.
4. Hands-on approach to PC hardware and basic system building skills.
5. Mechanical and electrical aptitude will be an advantage.
6. Demonstrate analytical skills and an ability to troubleshoot and think independently.
7. Knowledge of basic networking.
8. Knowledge of Linux-based operating systems would be advantageous but not essential.
9. Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products.
10. Performing maintenance and updates to ensure optimal software/hardware performance.
If you are fully experienced in this type of work, please apply online, and one of our consultants will get back to you ASAP.
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