We are thrilled to be seeking our newest Senior UX Designer as the latest key player in our industry-leading Product Team at our Chester Head Office. Salary: Up to £50,000 per annum Work Days & Hours: Monday to Friday, 37.5 hours per week Working Policy : Flexible hybrid-working policy, with a minimum of two days a week from our Chester head office (post probation). Team: Product Reporting to: Lead UX Designer About Us Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand. Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy. About the Role Working as part of a multi-skilled team made up of the brightest Designers, Developers, Product Owners, Researchers and Analyst; our latest Senior UX Designer will be naturally driven with a flair for thinking outside the box. With proven experience of successfully designing usable and aesthetically-pleasing e-commerce sites, you will be crucial in making a strategic focus on improving the mobile app experience and will be pivotal in delivering these changes to the wider business Our Product Team make up some of the best and brightest in the industry, who hold a true passion for improving one of our many exciting products, helping people across the business get closer to the user, providing greater visibility of their wants, needs and behaviours. With aspirations of being the UK's number one holiday rental agency, we are experiencing a surge in bookings following a staycation boom meaning we are busier than ever, reaching record numbers for bookings and expanding our team with the best and brightest local talent to continue our success Your Responsibilities From day one in your new position, you will be applying your skills to create user-friendly and aesthetically pleasing experiences, quickly implementing ideas and suggestions as part of a fast-moving programme of change designed to increase conversion. As well as this, you will be key in mentoring, coaching and managing our passionate Designers within UX, while taking the lead in building relationships with the rest of the business, clarifying the brand and technical requirements in order to deliver the relevant changes. A typical day will see you: Applying creative, technical and interaction design skills to design usable and aesthetically-pleasing websites Implementing ideas and suggestions quickly and efficiently as part of a fast-moving programme of changes and experiments Being instrumental in improving the online customer experience in order to improve conversion and serve the business’ commercial objectives Communicating effectively with product owners to clarify brand and aesthetic requirements as well as technical impediments Working collaboratively with an Agile team to expedite both projects and regular, incremental updates to web sites Playing a role in shaping and developing the UX team, sustaining an environment that facilitates high performance and motivates individuals towards the goal of serving customers better Contributing as a team member and work collaboratively and courteously with other staff members and project stakeholders to meet business objectives The growth, development and support of other UX Designers, along with the progression to the UX capability within the team and across the department Skills and Qualifications By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. All we ask if you have the following: Proven experience working or studying in a similar role Knowledge of multiple design methods and principles and how to apply them Experience using design and prototyping tools such as Moqups, Sketch, Framer, or similar Able to work with both qualitative and quantitative data Understanding of some research methods and how to apply them Able to articulate design decisions to stakeholders across the business Clear communicator Comfortable collaborating with multiple people across differing skill sets Open to challenges and new ways of approaching problems Experience turning research insights into design solutions Understanding of human biases or behaviours and how they can influence people Understanding of Lean and Agile ways of working in multi-disciplinary squads Understanding of A/B testing and experimentation Experience using research and insight tools such as UserZoom, ContentSquare, or similar Experience managing people and workflows using relevant tools and techniques Although standouts will also have: Bachelor's or Masters Degree in UX Design, Product Design, Human-Computer Interaction, or similar Experience facilitating workshops using variety of techniques and methods Experience shaping and influencing department and business strategies Sykes Cottages Company Benefits: 33 days annual leave (including bank holidays), plus an extra day off to celebrate your birthday. Access to our annual STIP (annual company-wide bonus) scheme with an additional 10% of your salary 2 additional paid volunteering days per year An enhanced maternity and paternity policy Opportunities for career progression, personal development and opportunities to be recognised Inclusive and supportive work environment with wellbeing initiatives and access to 24/7 mental health support Employee discounts, onsite gym, and wellbeing initiatives Comprehensive training and development opportunities Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help. If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply