Job Summary
Are you looking to contribute your skills in a dynamic and supportive environment? A fantastic opportunity to join our team at Hodge Hill Family Practice in Birmingham and be a part of the overall vision of Coventry & Rugby GP Alliance has become available. We are currently seeking a driven and dedicated individual to fill the role of Receptionist at our Practice.
Our Receptionists play a vital role as part of a busy team. In this position, you will provide a friendly welcome to all patients, visitors and callers and act as a main point of contact for all general enquiries. This role will require you to maintain information and monitoring systems, and to support the demands of the service.
You will work as part of the Reception Team, providing general assistance to the whole practice team and contributing to the achievement of its objectives.
At Coventry and Rugby GP Alliance, we pride ourselves on fostering a culture of innovation, growth, and continuous learning. As a member of our team, you'll have the opportunity to work alongside talented professionals who are committed to delivering excellence and driving positive change within our industry.
If you're excited by the prospect of tackling new challenges, collaborating with a dynamic team, and helping shape the future of our organisation, we would love to hear from you! Apply today and take the first step toward an exciting new chapter in your career.
Main duties of the job
Patient/ Customer Care
1. Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished.
2. To meet and greet patients, members of the public and visitors in a friendly and courteous manner.
3. Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
Appointments
1. Process appointment requests by triaging all calls, dealing sympathetically and assessing priorities and initiating action as required.
2. Hand completed repeat prescriptions to patients.
3. Offer solutions and actively listen to patients to resolve issues.
4. Chaperone during consultations as requested.
5. Check patients in on arrival at the surgery.
Operations
1. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
2. Deal with all general enquiries.
Patient Registrations
1. Process new patient registrations and change of patient details, using appropriate systems.
2. Ensure that up to date and comprehensive information is available at all times through liaison with other Team members.
Facilities
1. Tidy doctors rooms and replenish supplies of forms on completion of sessions.
2. Keeping the reception area tidy and free from obstructions and clutter.
3. Keeping the reception well-stocked with stationery and other supplies.
About Us
Coventry & Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 54 GP Practice shareholders and cover nearly 420,000 patients.
We take pride in offering a robust range of benefits to support our employees, including:
* Annual Leave: Enjoy 27 days of annual leave for full-time employees, in addition to bank holidays.
* Sick Pay: Our enhanced sick pay policy ensures you are supported during times of illness.
* Pension Scheme: Access to the NHS pension scheme to secure your financial future.
* Enhanced Maternity Leave: We provide generous maternity leave to support new parents.
* Paternity Leave: We also offer paternity leave to allow new fathers to bond with their newborns.
* Blue Light Discounts: Take advantage of exclusive discounts available for our staff. After probation you can make an expense claim for the price of your blue light discount card and receive full reimbursement!
* Employee Assistance Network: Access support through our employee advice network for personal and professional challenges 365 days a year 24/7.
* Internal Awards: We recognise and celebrate the achievements of our staff through internal awards.
Date posted
17 March 2025
Pay scheme
Other
Salary: £11.80 to £12.45 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
E0046-25-0021
Job locations
Hodge Hill Primary Care Centre, Roughlea Avenue, Birmingham, B36 8GH
Job Description
Job responsibilities
Key Duties And Responsibilities
Patient/ Customer Care
1. Facilitate effective communication between patients, members of the practice team and CRGPA.
2. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
3. Provide an efficient, courteous and responsive reception and telephone service to the public.
4. Participate in new initiatives and future changes in service delivery improvements.
5. Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.
6. Actively pursue own personal development and take full advantage of training provided.
Appointments
1. Play an active role in the coordination, and review of patient surveys e.g. Friends and Family Test.
2. Check that all patients contact details are correct upon arrival.
3. Monitor flow of patients into consulting and treatment rooms.
Operations
1. Collate patient data as directed.
2. Carry out a range of administration duties including word processing and data inputting duties as required (SystmOne), photocopy and post.
Patient Registrations
1. Ensure that up to date and comprehensive information is available at all times through liaison with other Team members.
Facilities
1. Have a thorough knowledge of all practice procedures and work in accordance of approved protocols.
2. Ensure building security- have a thorough knowledge of doors/windows/alarm.
Other Tasks
1. Participate in performance review meetings, including taking responsibility for maintaining a record of own personal and/or professional development.
2. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
3. Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the practice team, or any other duties as requested by line manager.
4. Contributing to the development and improvement of services to patients.
5. Play an active role in the induction/training of new staff members.
6. Support with the delivery of other targeted services delivered by Coventry and Rugby GP Alliance.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in line with changing business need in consultation with the post holder.
Responsibilities
Job description Job responsibilities
Other Tasks
1. Participate in performance review meetings, including taking responsibility for maintaining a record of own personal and/or professional development.
2. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
3. Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the practice team, or any other duties as requested by line manager.
4. Contributing to the development and improvement of services to patients.
5. Play an active role in the induction/training of new staff members.
6. Support with the delivery of other targeted services delivered by Coventry and Rugby GP Alliance.
Person Specification
Qualifications Essential
* Educated to GCSE level or equivalent.
* NVQ or equivalent in Administration/Customer Service.
Desirable
* ECDL or equivalent.
Experience Essential
* Experience of Microsoft Office applications.
* Experience of team working.
Desirable
* Customer service experience.
* Working in a public reception environment.
* Working with SystmOne.
* Previous receptionist experience.
* Previous administration experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Coventry And Rugby GP Alliance
Address
Hodge Hill Primary Care Centre, Roughlea Avenue, Birmingham, B36 8GH
Employer's website
https://www.coventryrugbygpalliance.nhs.uk/
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