Customer Service Manager Role:
* £40,000 + Per Annum
* 23 Days Holiday + Bank Holidays
* Permanent Role
We are seeking a highly experienced Customer Service Manager to join our team. You will be responsible for overseeing the customer service experience and oversee the department, ensuring customer satisfaction is achieved.
Key Responsibilities:
* Manage and supervise the customer service team.
* Develop and implement customer service policies and procedures.
* Handle customer complaints and queries.
* Develop positive relationships with customers.
* Monitor customer satisfaction levels.
* Provide regular reports to senior management.
* Conduct regular training sessions for the customer service team.
Essential Skills / Attributes:
* Experience in a similar role or leading a team.
* Excellent communication, leadership, and management skills.
* Strong problem-solving and decision-making skills.
* Highly organized with excellent attention to detail.
If you are interested in finding out more get in contact with Piam on piam@holtautomotive.co.uk/ 01202 55291 orsend us your CV by Clicking Apply Now!
Customer Service Manager - up to £40k - Dorking - Bodyshop
Front of house manager / reception manager / customer service manager / customer team leader / customer service team leader #J-18808-Ljbffr