About the Role
As Operations Manager within the North Division, you'll drive a change and improvement programme alongside senior leaders to address operational challenges in our care homes. You'll take on General Manager responsibilities and become a CQC Registered Manager if needed.
Your key remit includes identifying concerns through quality assurance, complaints, incidents, or accidents and implementing improvements where possible. With support from our Business Manager, you'll prepare an annual budget, manage sales enquiries, and promote the home in the local community.
Your leadership style will build a culture of robust performance management, overseeing recruitment, training, motivation, communication, supervision, and appraisal. You'll be a role model demonstrating person-centred care by building close and trusting relationships with residents.
This national role requires flexibility, as you may need to travel extensively throughout the UK, working across days and nights, including bank holidays and weekends. You must be available by mobile phone and email while out of hours.
About You
You'll need extensive experience managing a care home and leading service improvements. A strong understanding of regulatory requirements, including fire, health and safety, COSHH, employment, and compliance with relevant Acts is essential. Your excellent communication skills and ability to build collaborative relationships are also vital for maintaining good working relationships with external bodies.
Rewards Package
We offer a competitive salary, mobile, laptop, and free training and development opportunities. You'll have the chance to grow your career in a large organisation with a supportive environment.
Salary: £50,000 - £60,000 per annum (dependent on location and experience)