Job summary We now have a vacancy for part time (30 hours per week), Band 3, Team Administrator to work with the HMR Community Services Administration Team which is part of the Northern Care Alliance NHS Foundation Trust. You will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals. The role will be based within our Booking and Liaison service, providing support for our Community District Nursing and Boroughwide Teams to deliver an in-house call handling service. You will be required to work as part of a team at a community base and provide cross cover to other services during periods of staff absence. This is a 7 day per week, 365 days per year service, on a rota basis. There is an opportunity for hybrid working once all competencies have been signed off, usually after a 6 month period in post. The normal working shift pattern is 6 hours per day (covering early, late or mid shifts), with 5 shifts per week. Main duties of the job The role will involve the co-ordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems. You will often be the first point of contact and a focal point for the services requiring clear communication and liaison skills and will be responsible for managing and prioritising your own workload and will be required to use your own initiative. You will receive referrals via email and telephone, will data input accurately, will ensure all communication is passed over to the relevant nursing teams. Patients calls are dealt with in accordance with the NCA Trust Values. You will demonstrate flexibility and be able to cover a different shift at short notice. You will be confident in communication with clinicians and patients in a professional manner. About us The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives. As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance. Date posted 29 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Part-time Reference number 236-RCO-AC192-24-C Job locations Rochdale Infirmary INT Management Office, Watson Suite Rochdale OL12 0NB Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Person Specification Essential Qualifications Essential Education to GCSE level/GCE 'O' Level Word processing - Qualified to RSA II/NVQ level 3 or equivalent qualification/demonstrable skills (60 wpm at 95% accuracy Desirable ECDL or equivalent qualification Training and Experience Essential Significant experience of providing clerical services Experience of using IM&T systems for data entry Experience of successfully working within tight time frames and to deadlines Desirable Knowledge and understanding of the National Health Service Minute taking experience Skills/ Knowledge Essential Comprehensive knowledge of Microsoft packages Advanced keyboard skills Ability to communicate in a clear and concise manner Proven organisational skills and ability to prioritise workload with interruptions and changing priorities Good numerical skills Ability to multi-task and prioritise own workload Knowledge of a full range of administration procedures and their application to improve service efficiency and effectivenes Good command and understanding of English, punctuation and grammar Desirable Understanding of the Data Protection Act. Knowledge of Information Governance with regard to maintaining confidentiality of person identifiable information Personal Qualities Essential Ability to work across all community sites, when required Recognise equality and diversity and the importance of peoples' rights with dignity and respect. Act in accordance with legislation, policies and procedures Other Essential Ability to travel between a variety of community locations Person Specification Essential Qualifications Essential Education to GCSE level/GCE 'O' Level Word processing - Qualified to RSA II/NVQ level 3 or equivalent qualification/demonstrable skills (60 wpm at 95% accuracy Desirable ECDL or equivalent qualification Training and Experience Essential Significant experience of providing clerical services Experience of using IM&T systems for data entry Experience of successfully working within tight time frames and to deadlines Desirable Knowledge and understanding of the National Health Service Minute taking experience Skills/ Knowledge Essential Comprehensive knowledge of Microsoft packages Advanced keyboard skills Ability to communicate in a clear and concise manner Proven organisational skills and ability to prioritise workload with interruptions and changing priorities Good numerical skills Ability to multi-task and prioritise own workload Knowledge of a full range of administration procedures and their application to improve service efficiency and effectivenes Good command and understanding of English, punctuation and grammar Desirable Understanding of the Data Protection Act. Knowledge of Information Governance with regard to maintaining confidentiality of person identifiable information Personal Qualities Essential Ability to work across all community sites, when required Recognise equality and diversity and the importance of peoples' rights with dignity and respect. Act in accordance with legislation, policies and procedures Other Essential Ability to travel between a variety of community locations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Northern Care Alliance NHS Foundation Trust Address Rochdale Infirmary INT Management Office, Watson Suite Rochdale OL12 0NB Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)