Job Description
Do you have experience working in leisure, visitor services, tourism or heritage sectors and have a passion in bringing history to life?
Hoghton Tower is one of the most dramatic looking historic houses in northern England. Situated between Preston and Blackburn, this Tudor Elizabethan manor house sits in a commanding hilltop position with views over the surrounding Lancashire countryside.
The Hoghton Tower Preservation Trust (HTPT) is a registered charity responsible for ensuring that Hoghton Towers physical structure and grounds are maintained and restored, and that its rich and varied history is kept alive and relevant for future generations. Hoghton Tower is open to the public, welcoming school groups, private tours. general visitors as well as hosting events, farmers markets, private and corporate events and more
We are looking for an experienced Business Manager who will lead the delivery and development of the business, ensuring its ongoing commercial success through innovative product development, partnership anddelivering the very best visitor experience.
As the business manager, you will oversee all aspects of heritage management, including sales and marketing, operations, catering, retail, accommodation, administration, educational and commercial partnerships, contractor management, security and health and safety. As such you will oversee the comprehensive and high-quality management of our operations to ensure productivity and profitability. This will mean:
* Leading your team ensuring that every individual is working effectively in their role.
* Networking regionally and nationally to foster new partnerships and relationships with relevant stakeholders
* Delivering budgeted targets in relation to commercial income and visitor numbers as well as developing new ones. There will be a specific and time boxed focus on three priority areas: weddings, accommodation and filming targets
* Delivering an integrated Business Development and Marketing Plan (BDMP), setting the forecast for annual financial and marketing targets.
Key Result Areas
* NEW BUSINESS DEVELOPMENT AND REVENUE GENERATION
* MARKETING AND BRAND ENHANCEMENT
* OPERATIONS AND EFFICIENCY
* STAFF AND CONTRACTOR MANAGEMENT
A full job description is on our website.About you: Experience, skills and personal attributes
You will possess excellent communication and interpersonal skills, enabling you to engage effectively with a wide range of people at strategic and operational levels. With a proven track record in retail, business, marketing, tourism or visitor services, especially within the charity sector, you are adept at growing commercial operations. A keen interest in history is important
Your budget management skills, including regular monitoring, forecasting, will ensure the financial health and sustainability of the operations Experience in working with volunteers and community groups will further highlight your suitability for this role.
As a confident and flexible leader, you will demonstrate a management style that values communicating openly and effectively with everyone. Your excellent planning, report writing, and time-management skills will help you navigate the complexities of this role.
You will possess practical experience of the operational sideof a customer facing business, Additionally, your IT skills will allow you to manage EPOS and online booking systems efficiently.
EXPERIENCE -Essential
* Proven experience in all aspects of operating a business/ department in retail, leisure, visitor service or tourism sectors
* Proven experience of commercial income generation
* Proven delivery of marketing plans
* Proven planning and financial budgeting experience
* Track record of achieving performance targets
* Track record of leading and managing staff
* Experience of working in a customer focused organisation
Desirable
* Experience of a heritage environments
* Experience of management of volunteers
SKILLS AND KNOWLEDGE
* Strategic thinker, with the ability to translate strategy into action
* Problem solver, able to create solutions where background / answer is not clear
* Excellent leadership skills
* ICT skills, proficient in the use of all Microsoft applications and ability to use other software
* Ability to work with data, analyse performance reports, and business KPI's to make sound business decisions and provide updates to the trustees
Desirable
* Knowledge of Health and Safety in the workplace
* Willingness to undertake First aid training
PERSONAL ATTRIBUTES
* Articulate and able to communicate effectively at all levels, with strong numeracy, written and verbal skills
* Must be honest, trustworthy, conscientious and approachable
* You will have a practical, hands-on approach
* You will need to be self-driven and be able to work alone and as part of a team
* You will need to demonstrate a professional approach, and be confident, resourceful, resilient and committed
* Be able to show initiative and innovate.
* Have an independent and strategic thought process and be focused on solutions and success
* Highly organised and efficient
* Commitment to diversity, equality and safeguarding
* It will be necessary for all candidates to undertaken training as relevant to the role including, amongst others, safeguarding training
Application is by APPLICATION FORM, CV and cover letter. Yourcovering letter should summarise your proven ability to fulfil the role as described above and experience that you believe you will bring to the job.
* The deadline for applications is 12 midday on Thursday 12th September, 2024
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