Paediatric Audiology Receptionist /Administrator
The purpose of this role is to provide effective and efficient clerical, reception and administration support within the Paediatric Audiology Department ensuring that administration processes meet the needs of all service users. The post holder will be expected to use their own initiative and work independently often without supervision.
The post holder will work alongside other members of the Paediatric Audiology Department reporting to the Service Manager. They will liaise with the Paediatric Audiology Co-ordinator, Service Delivery Manager, Consultant Audiological Physician and Head of Audiology Services providing help and support where necessary. They will work closely with patients and relatives, the main Audiology Department, Satellite clinics, Hospital Wards, The New-born Hearing Screening Service, Education Services, Social Services, GP surgeries, Health Visitors, other hospital departments and other NHS Trusts. In addition to ensuring good communication with external hearing aid companies and earmould manufacturers used by the service.
Main duties of the job
* To provide reception duties to the Paediatric Audiology Department.
* To provide administration duties to the Paediatric Audiology Service.
* To input and maintain accurate patient information on Trust information systems.
* To ensure quality and customer care standards are met, contributing to positive patient experiences.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
EDUCATION
* Minimum of A-Levels or equivalent knowledge/experience.
* NVQ II Customer Care or equivalent.
SKILLS/ABILITIES
* Competent use of IT systems - Excel, Word, & dbase input.
* Ability to work without supervision and using own initiative.
* Ability to manage own workload, and multi-task. Planning and organisational skills to include prioritisation of work according to departmental requirements and ability to resolve problems.
* Experience of PMS.
EXPERIENCE
* Experience of work in an office/reception and customer care experience.
* Previous experience in NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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