Tollgate Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 30 hours per week working on Mondays, Tuesdays and Fridays.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.
Main duties of the job
* Greeting and directing all patients;
* Making appointments and giving out appointment cards, where required;
* Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
* Dealing with requests for information, and managing problems and complaints;
* Advising patients of practice procedures;
* Registering new patients;
* Answering the telephone, promptly.
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
Qualifications
* Educated to GCSE standard
Experience
* Excellent communication skills, with a clear and polite telephone manner;
* Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
* Experience of working with the general public, being sensitive and empathic in distressing situations;
* Confidence to work as part of a team and ability to "think on your feet";
* Strong IT and administration skills;
* Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
* Previous medical or healthcare receptionist experience is desirable.
* Systole trained is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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