Job Description:
Grabbing hold of projects and making them your own, being the person who knows and cares the most about the clients you are integrating. Initiating delivery projects, aligning plans with client expectations and business objectives. Running client onboarding calls, helping to define the spec and leading them through the process of integrating our product. Controlling project schedules, tracking milestones, and adjusting timelines as necessary using project management tools. Maintaining transparent client communication, managing stakeholder expectations, and negotiating scope changes effectively. Reviewing client integrations of our product to ensure they are to spec and feedback any issues to app integrators. Running CMS training with clients to ensure they can use the platform effectively. Identifying and proactively engaging with problems to generate, evaluate and propose possible solutions. Managing post-launch support, ensuring a smooth handover to Customer Success.
Experience And Qualifications:
Experience in delivering or managing web- or app-based projects in the private sector. Excellent oral and written communication skills, including the ability to communicate with technical and non-technical stakeholders. A real interest in AI, technology and recent advancements. Proactive attitude; you’re always first on the scene grabbing hold of things. A self-starter who has a strong sense of ownership and initiative. A detail-oriented individual who ensures that all work is completed with accuracy, precision, and thoroughness. Experience communicating directly with customers. Experience in negotiating and drafting requirement specifications. The ability to identify, analyse and solve problems efficiently and effectively. The ability to manage multiple tasks and projects simultaneously. An understanding of project management methodologies. Proficiency in Microsoft Office suite and experience using online project management software.
Application Process:
Firstly, you will be asked to complete an online video which will involve answering a mixture of questions. Secondly – if your interview goes well, you will be sent a follow-up exercise (for which you will be compensated) that aims to test your project management and problem solving skills.
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