Are you interested in working for a rapidly evolving company?; Want a career where no two days are the same?; Want the flexibility to work from one of our many offices across the UK? Who are Azets Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices We are a top ten accountancy firm in the UK and are the number one largest SME practice. The opportunity The purpose of the IT infrastructure team is to provide structure, control, and monitoring of the functions responsible for diverse technical operations which generally involve hardware, software, and networking in both physical and virtual environments. The main goal is to minimise downtime, maintain business productivity and optimise business processes with technology. The IT infrastructure team is responsible for managing the physical and virtual hardware that supports the systems, networks, and storage necessary for IT service delivery. This includes maintaining IaaS solutions, servers, system security, network & WAN management, integration platforms, installing and patching hardware, monitoring assets, and configuring, deploying, or provisioning servers. In addition to the general infrastructure the team is responsible for the applications, processes, and platforms that support IT and business functions. This includes configuring, installing, and maintaining software, as well as database management, preventing downtime, disaster recovery, and deploying and integrating new technologies. To be the support escalation point for technically complexed ticket and coordinate high level support with the helpdesk. Day to day duties To receive incoming demand from IT helpdesk for complex issues, resolve via a combination of core own skills and liaison with infrastructure team To monitor and maintain the overall IT infrastructure To provide 3 rd line support to IT BAU team To escalate more complex issues to senior infrastructure team What are we looking for? Core Knowledge and Understanding Working knowledge and understanding of a range of networking and connectivity to maintain a secure and performant network Understands and operates relevant security practices Understands and operates the change management processes Understands maintenance processes and applies them in working practices Understands how to operate remotely and securely Understanding and working knowledge of Cloud and Cloud Services Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it Understands and complies with business processes Working knowledge of business IT skills relevant to the organisation Logical and creative thinking skills Analytical and problem solving skills Ability to work independently and to take responsibility Can use own initiative A thorough and organised approach Ability to work with a range of internal and external people Ability to communicate effectively in a variety of situations What's in it for you? Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK Interested in hearing more about Life at Azets LI-hybridLI-CM1 APPLY SAVE JOB