Job Description
San Carlo Manchesterare hiring a Reception Supervisor!
Our story
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.
Colleague Benefits:
* Free Meals on Duty- Delicious, healthy meals, all free
* 50% Staff Discount- For you and your friends and family, in any of our restaurants around the UK
* Refer a Friend- Bring your friends and earn up to £1,000 per person
* Elevate Training Academy- Commitment to training and continuing professional development with our San Carlo training app
* Volunteering Days- Give back with dedicated volunteering days, making a positive impact in your community
* Squadra App- Offering you discounts and rewards with thousands of companies worldwide
* Wagestream- Access to earned pay at any point of the month
* Legal and Financial Advice- Free legal and financial advice for you and your family
* Colleague of the Month- Monthly recognition awards where all San Carlo colleagues are celebrated
* San Carlo Awards- Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
* Global Opportunities- The chance to work at one of our many international restaurants, from Dubai to Miami
* Best in Class Pension- San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities:
* The ability to understand and meet the requirements of Service Level Agreements
* Ensure phone calls and emails are answered in a timely manner and all reservations are managed effectively.
* An excellent customer focused manner at all times.
* Previous experience in managing bookings, answering telephone calls, taking payments and meeting and greeting guests
* A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers.
* Ensure your team maintains an organised and tidy front of house area, including the hostess stand, waiting area, and restrooms.
* Be versatile, work well within your team and be willing to help others
* Ensure accurate records of guest counts and reservations are kept.
Required Qualifications & Experience:
* Experience in a similar role
* Experience of managing a team including arranging cover and the rostering of staff to maximize efficiency.
* Excellent communication skills
* Meticulous attention to detail, highly organised and capable of handling multiple tasks
* A proactive self-starter who can work independently with good judgement and minimal direction
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