What are we looking for from a Deputy Service Manager? Due to the nature of this service and there being an occupational requirement, we are only able to employ female workers - the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. Experience working with people of complex backgrounds and/or a good understanding of the sector, desirable is the understanding of the challenges the women face within this service. Experience in working with and engaging with diverse groups of people from varying backgrounds IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system What we offer 25 days (Full-time equivalent) annual leave, increasing with the length of service Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing Eligibility to register with Blue Light Discount Card Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards Shift/Working Pattern: 37.5 hours per week. Shift patterns are to be confirmed but may include Monday to Sunday working, including evenings and bank holidays. You will also take part in our out-of-hours on-call duty for managers. Salary: £27,200 This is an exciting new opportunity as we expand our services in the Luton area with a new service. We are looking for a Deputy Service Manager to play a vital role in leading and supporting the delivery of high-quality, trauma-informed services to residents and participants. Working alongside the Service Manager, you will help shape a psychologically informed environment that promotes recovery, rehabilitation, and reablement. This is a leadership role where you will empower and develop frontline staff, ensuring services meet and exceed expectations. This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. The service will engage with women who are sexually exploited and are facing homelessness due to multiple forms of exclusion, such as historical or ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and who are engaging in survival sex or sex work, enduring high levels of violence and coercion. These are women who often find themselves repeatedly going through the accommodation pathway and have exhausted all other available options.