Job title: Temporary Customer Service Administrator
Location: Waltham Abbey
Hours of work: Contracted 40 hours week - Monday to Friday
Salary: £12.21 per hour
Our client is a proud independent bathroom manufacturer and distributor with over 37 years of experience supplying leading names in bathrooms.
Main purpose of the role:
To carry out administrative duties covering various responsibilities to support the Customer Service, Sales, and Returns teams.
Key Duties and Responsibilities
1. Processing sales and returns via email or phone in line with Robert Lee's policy.
2. Achieving 100% data accuracy when processing customer requests.
3. Communicating with clients and suppliers for information.
4. Contacting clients to obtain missing information or answer queries.
5. Liaising with the Logistics department to ensure special requests are met and scheduled.
6. Staying up-to-date with new products and features.
7. Supporting new aspects of the business as the company evolves.
Key Performance Indicators
1. All documents and processes are completed daily.
2. Data quality metrics including: Consistency, Completeness, Timeliness, Accuracy, Auditability.
Technical Skills
1. Familiarity with SAP is preferred but not essential.
2. Accurate data entry into Excel.
3. Excellent time management skills.
4. Overall awareness of Customer journey.
Soft Skills
1. Customer service driven.
2. Resource management.
3. Ability to build rapport with an aim to resolve issues.
4. Open-minded (listen, share ideas, etc.) and able to bring added value and innovation.
5. Ability to handle conflicts/problem resolution.
6. Agility, able to adapt/respond to a constantly changing and demanding environment.
7. Excellent written and verbal communication skills.
8. To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.
9. Ethics & Compliance, ability to apply and adhere to RLD values and policies.
If you feel you have the relevant experience, we'd love to hear from you. Apply today!
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