Contents Location About the job Benefits Things you need to know Apply and further information Location Bristol, Manchester About the job Job summary The Central Digital and Data Office is part of the Department for Science, Innovation & Technology and leads the Government Digital and Data function for the government. We put the right conditions in place to achieve digital and data transformation at scale by working with departments, and other government functions like commercial, project delivery and security professionals. We are responsible for: Government Digital and Data Strategy and Standards, like the Technology Code of Practice, the Service Standard and Open Standards Government Digital and Data performance and assurance, including Spend Controls Government Digital and Data Capability Development, including the Government Digital and Data pay framework You can read more about these missions and our vision for the transformation of government on the CDDO Blog. The CDDO Domains Team protects public sector domain name spaces such as .gov.uk, and ensures that they remain stable, trusted, well managed and resistant to compromise. The team also helps protect the infrastructure tools and services associated with these domains. Job description As a Business Relationship Manager in the Domains team you will report to the .gov.uk Supply and Approvals Service Owner, and be responsible for: maintaining good relationships with, and being the primary point of contact for .gov.uk Registrars working with the .gov.uk Registry Provider to ensure that .gov.uk Registrars meet their obligations to protect the .gov.uk domain names they sell. This includes ensuring they keep Registrants contact details up to date ensuring that Registrars engage in and provide feedback on proposed changes maintaining good relationships with bodies that represent groups of public sector organisations processing and approving applications for new .gov.uk domain names, including performing identity verification checks handling appeals and escalations working with the Service Owner to ensure that the guidance that Registrars receive is appropriate and effective working with the Service Owner to identify and implement service improvements and efficiencies to improve our capability and automation developing a supportive environment for staff, promoting a learning culture of constructive feedback and continuous professional development Person specification This role aligns to the following in the Government Digital and Data Profession Capability Framework - Business Relationship Manager In particular, you will have the following skills: Stakeholder relationship management (IT operations) Ownership and initiative Service reporting Business analysis (IT operations) You will also have awareness of the following : how domains are used to support internet services and their security Benefits The benefits of working at CDDO There are many benefits including: flexible hybrid working with flexi-time and the option to work part-time or condensed hours a Civil Service Pension with an employer contribution of 28.97% 25 days of annual leave, increasing by a day each year up to a maximum of 30 days an extra day off for The Kings birthday an in-year bonus scheme to recognise high performance career progression and coaching, including a training budget for personal development paid volunteering leave a focus on wellbeing with access to an employee assistance programme job satisfaction from making government services easier to use and more inclusive for people across the UK advances on pay, including for travel season tickets death in service benefits cycle to work scheme and facilities access to children's holiday play schemes across different locations in central London access to an employee discounts scheme 10 learning days per year volunteering opportunities (5 special leave days per year) access to a suite of learning activities through Civil Service learning CDDO offers hybrid working for all employees. This means that everyone does some working from home and also spends some time in their local office. Youll agree to your hybrid working arrangement with your line manager in line with your preferences and business needs. Any move to the Central Digital and Data Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk Things you need to know Selection process details This role is being advertised with Manchester or Bristol as a location. There is an exception to this, if a current London-based member of staff from CDDO applies, and is successful, they would retain their London base for pay and allowance purposes. The standard selection process for roles at CDDO consists of: a simple application screening process - We only ask for a CV and cover letter of up to 750 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the person specification section above a 60 minute video interview Whilst we value the use of AI technology to enhance our daily work, we also value the personal touch and urge applicants to write responses without the use of AI to emphasise their own unique experiences. Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise. In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is: Stakeholder relationship management (IT operations) In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. Well be assessing your technical abilities, skills, experience and behaviours that are relevant to this role. For this role well be assessing you against the following Civil Service Behaviours: Managing a Quality Service Communicating and Influencing Working Together Well also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Profession Capability Framework for the Business Relationship Manager role: Stakeholder relationship management (IT operations) Ownership and initiative Service reporting Business analysis (IT operations) Recruitment Timeline Role closes: 10th November 2024 Sift completion: 15th November 2024 Panel interviews: starting from 22nd November 2024 Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade. A reserve list will be held for a period of 12 months, from which further appointments can be made. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. Please note that this role requires SC clearance, which would normally need 5 years UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible. You may be aware that there are plans for the Government Digital Service (GDS) & the Central Digital & Data Office (CDDO) to move into the Department of Science, Innovation & Technology (DSIT). This move is to bring together the digital transformation of public services into one core department. The move itself will offer huge opportunities whilst allowing DSIT to lead the way and drive forward the new Government's digital agenda. As the announcement is relatively new, we are awaiting more detailed information. Therefore, we encourage you to apply for this role, and will keep you informed with updated information throughout the application process. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : gds-recruitmentdigital.cabinet-office.gov.uk Email : gds-recruitmentdigital.cabinet-office.gov.uk Recruitment team Email : gds-recruitmentdigital.cabinet-office.gov.uk Further information If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact gds-recruitment-complaintsdigital.cabinet-office.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission by email: infocsc.gov.uk Or in writing: Civil Service Commission, Room G/8 1 Horse Guards Road, London, SW1A 2HQ. Share this page Print Email Facebook Twitter LinkedIn GMail