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Job Reference:
f65b4fa16536
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6
Posted:
14.02.2025
Expiry Date:
31.03.2025
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Job Description:
Job Advertisement: Rental Income Support Officer (PO2)
Contract Partnership:Red Personnel
Hourly Rate:£23 p/hr (PAYE)|£31 p/hr (Umbrella)
Department:Finance
Reports to:Rental Income Team Manager
Location:Hybrid (Office attendance required for team meetings, training, and key collaboration sessions)
Hours:Full-time (occasional evening meetings required)
Join Our Team and Make an Impact!
Are you a proactive problem-solver with expertise in rent recovery and housing legislation? We’re seeking aRental Income Support Officerto play a pivotal role in managing a £70m annual rental income portfolio while fostering sustainable tenancies and exceptional resident support. Partnering withRed Personnel, this hybrid role offers flexibility alongside collaborative in-office engagement.
Your Key Responsibilities:
Income Maximization & Resident Support
* Proactively manage rent accounts viaNEC(financial management system), resolving queries from refunds to evictions.
* Deploy early intervention strategies (calls, home visits) to address arrears, ensuring compliance with pre-action protocols.
* Mitigate Universal Credit risks by engaging residents early to secure direct housing cost payments.
️Legal Compliance & Court Liaison
* Prepare court instructions for possession/stay hearings and represent the council at evictions.
* Collaborate with legal advocates on complex cases, drafting consent orders and court replies.
Partnerships & Collaboration
* Work with Welfare Reform Officers to address Benefit Cap impacts and spare room subsidy challenges.
* Refer residents to tailored support (debt advisors, Social Care) and chair multi-agency meetings for vulnerable cases.
Systems & Reporting
* Maintain precise records usingNECand generate performance reports to track outcomes.
* Promote direct debit adoption in partnership with the Finance Team.
Team Development & Leadership
* Provide cover for Court Officers, present cases in County Courts, and mentor new staff/interns.
* Represent the team at resident association meetings (occasional evenings required).
What We’re Looking For:
Essential Skills & Experience:
* Proven experience usingNEC(formerly I-World) for financial management.
* Expertise in rent recovery escalation processes and housing-related legal protocols.
* Strong knowledge of housing legislation, Welfare Reform, and court procedures.
* Track record in social housing income management, arrears resolution, and welfare benefits.
* Minimum A-levels/NVQ Level 3 or equivalent (housing qualifications desirable).
Desirable Skills:
* Familiarity withRent Sense/Voice Spacesystems.
Personal Attributes:
* Resilient, empathetic, and results-driven.
* Exceptional communicator with problem-solving prowess.
* Ability to thrive in fast-paced environments and build trust with diverse stakeholders.
Why Join Us?
* Impactful Work:Sustain tenancies and improve lives while managing high-value accounts.
* Collaborative Culture:Partner with dedicated internal teams and external agencies.
* Growth Opportunities:Access training and mentorship in a supportive environment.
Apply Now!
If you’re ready to drive income recovery while delivering compassionate resident support, submit your CV via Red Personnel.Hybrid flexibility, competitive rates, and meaningful work await!
Note: This role requires occasional evening commitments and office attendance for key meetings/training.
Keywords:Rental Income, NEC, Rent Recovery, Housing Legislation, Social Housing, Hybrid Role, Red Personnel, Welfare Reform #J-18808-Ljbffr