Service Supervisor
Leeds
£30,000 - £35,000
The Service Supervisor will oversee and coordinate service operations, ensuring exceptional service delivery while maintaining strong customer relationships. You will act as a key liaison between the team and customers, providing technical support, managing workflows, and driving service excellence.
Key Responsibilities:
* Parts Management:
* Order parts required for repairs, liaising closely with the Repairs Supervisor to ensure timely procurement.
* PPM Coordination:
* Work with the Service Coordinator to ensure planned preventative maintenance (PPM) schedules are met in line with contractual obligations.
* Quotations:
* Prepare and send service and repair quotes to customers, ensuring clarity and accuracy.
* Communicate effectively with customers to explain the details of quotes, addressing any questions or concerns.
* Team Supervision:
* Manage and support the Service Coordinator, ensuring efficient scheduling and resource allocation.
* Customer Engagement:
* Build and maintain strong relationships with customers, acting as a point of contact for service-related inquiries.
* Proactively identify opportunities to enhance customer satisfaction and address any service issues promptly.
Requirements:
* Strong knowledge of the lift or related service industry, with a solid understanding of service contracts and PPM.
* Excellent organisational and time management skills to manage multiple priorities effectively.
* Proven experience in customer engagement, with the ability to explain technical concepts clearly.
* Leadership skills to manage and support team members.
* Proficiency in using service management software and tools is an advantage.
* A proactive and solution-oriented approach to problem-solving