Job Description:
Role responsibilities:
* Provide first and second level technical support on incidents and problems
* Monitor overall system performance and ensure smooth system functionality
* Create, maintain, and utilise documentation
* Assist building compliance with processes and policies
What you will bring to the team:
* Excellent organisation and time management skills
* Working to ITIL best practices
* Desire to improve processes, looking for the root cause of a problem
* Willingness to both share your knowledge and learn from others
* A proactive approach towards looking for risks and problems
Desirable Skills and Technologies:
* Experience in installation, upgrading, configuration, and support of: Windows 2016/2019, Windows Server, AWS, and Azure
* Knowledge of Active Directory including object creation, OU creation, RBAC management, and DFS
* Knowledge of virtualisation with VMware, VSphere, VSAN, SCVMM, Hyper-V
* Knowledge within networking, such as TCP/IP, DHCP, DNS, LAN, WAN
* Good understanding of PowerShell scripting
* Awareness of McAfee EPO/ENS
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