Location: Birmingham (On-site 2 days per week) Contract Type: Full-Time Salary/Rate: Up to £25,000 Are you passionate about providing excellent IT support and looking for your next challenge? We’re seeking a skilled Helpdesk Analyst to join a dynamic team and deliver top-notch 1st Line Triage support. This is a hybrid role, requiring 2 days per week in our Birmingham office. Key Responsibilities for the Helpdesk Analyst: Act as the first point of contact for IT issues, providing 1st line triage and resolution. Manage, escalate, and resolve tickets using the service desk system. Perform user account management tasks, including password resets, group policy updates, and user creation in Active Directory. Troubleshoot hardware, software, and connectivity issues across a range of devices. Maintain a high standard of customer service, ensuring timely communication and issue resolution. Key Requirements for the Helpdesk Analyst: Hands-on experience with Active Directory (user account management, password resets, permissions, etc.). Familiarity with troubleshooting Windows OS and Microsoft Office 365. Excellent communication skills with a strong focus on customer service. Ability to prioritize and manage workload in a fast-paced environment. If you’re a tech-savvy problem solver with a passion for helping users, we’d love to hear from you