Calderdale Council has an exciting opportunity for a motivated and enthusiastic person to take up the role of Care Charging Caseworker within our Financial Assessment and Charging Team. The successful candidate will work as part of a busy, supportive team to undertake accurate means tested financial assessments, identify potential entitlement to welfare benefits and provide information on how these can be claimed.
What will you be doing?
• Working with customers or their appointed representatives to obtain and analyse financial information to calculate how much they need to pay towards the cost of care and support.
• Inputting financial information using the Council’s computerised systems to process community and residential care charges.
• Identifying welfare benefits that may be available to claim and take follow up action.
• Supporting customers, their representatives and social care practitioners to resolve care charge queries.
• Dealing with and making decisions on complex cases, such as backdated charges,
deprivation of assets, disability related expenditure, and deferred payments. This may include
reporting potential safeguarding concerns in respect of financial abuse.
What knowledge, skills, and experience do you need?
• Demonstrate a knowledge of the Care and Support (Charging and Assessment of Resources) Regulations, the Care and Support (Deferred Payment) Regulations and the care and support statutory guidance.
• Excellent communication skills
• Ability to to use the telephone, arrange meetings for your workload, communicate via emails and letters.
• Proven ability to use computerised systems to enter information and accurately input data.
• Able to interpret and apply rules, some of which may be complex, to carry out a financial assessment
• Able to work with minimal supervision, organising and prioritising your workload
Why should you work for us?
• There’s a supportive feel to our team; we have approachable and supportive managers who have an open door and are willing to listen.
• We are proud to offer an environment that is rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Calderdale.
• You would be one of nearly 3000 people working for Calderdale with wide-ranging skills and expertise. These are colleagues you can collaborate with, teach, learn from and have fun working with.
• We provide a generous annual leave entitlement which increases by 5 days after 5 years' service with the organisation.
• Homeworking is a key feature of this role, attending other work places as required. Our excellent technology and equipment will enable you to connect and collaborate from anywhere.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: 12th February 2025
Interviews: w/c 24th January 2025
We may utilise digital interview methods.
As part of our Vision ( we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .