Contents Location About the job Benefits Things you need to know Apply and further information Location Newcastle-upon-Tyne About the job Job summary In recognition of the hurt caused by the infected blood scandal and highlighted by the Infected Blood Inquiry (IBI), the government has accepted the moral case for a compensation scheme to pay compensation to those infected and affected. This is a unique opportunity to shape, design and implement the organisation for a new Arms Length Body (ALB) the Infected Blood Compensation Authority and build high performing teams. Are you driven and ready for a short-term opportunity to make a real impact? This is a challenging and fulfilling role that requires pace, impact, sensitivity and compassion. Opportunities to move to the new Infected Blood Compensation Authority (IBCA). At the moment all IBCA roles are hosted by Cabinet Office within the Civil Service. However, once IBCA becomes operational, it is anticipated that most of these roles will transfer to IBCA, which is a new Arms Length Body (ALB) separate from the Cabinet Office. Roles that transfer to IBCA from Cabinet Office will maintain the same or substantially the same terms and conditions of employment that are overall no less favourable. It is anticipated that employees who move from Cabinet Office to IBCA will be able to continue to participate in the Civil Service Pension arrangements with no break in their pensionable service. Roles commencing after IBCA has become operational will be with IBCA itself on similar terms and conditions. All successful candidates will receive full details of the terms and conditions of employment for their role with their formal job offer. Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCAs work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer. Job description The Quality Assurance team member role is a demanding but incredibly rewarding role which carries a high level of responsibility but also brings with it great variety and the opportunity to make a difference to the service we provide to people whose lives have been impacted by infected blood across the UK. This role will suit someone who is curious, able to work with discretion, possess sound judgement and can critically assess information. Our case managers will be responsible for managing caseloads, gathering, and assimilating large volumes of information on a customers behalf. Your role will be to ensure that not only the correct processes and procedures have been followed, but that between them, the case manager, and the clinical assessor, have advocated as required on the customers behalf and have delivered a service IBCA can be proud of. Where demand dictates you will act in a claim manager capacity, developing trusting relationships with service users and advocating for them, gathering evidence and materials, processing applications and supporting our claimants to make their claim including signposting to other support services (such as financial, mental health and legal services), and taking decisions in relation to claims. Key Responsibilities The IBCAs primary objective is to pay and support people who are eligible for compensation accurately, accessibly, securely and speedily. You will be responsible for: Supporting the implementation of a quality approach to continuously drive and improve business performance, quality, and customer experience; High level assurance of quality results and feeding back standards; Monitoring performance using key analytical data and feedback; Driving accuracy to contribute to an excellent quality culture amongst our people and leaders; All Quality Assurance Team members will be expected to; Complete initial Claims Manager training and maintain currency through relevant CPD; Act in Claims manager capacity as demand dictates. Person specification Essential Criteria You will have the following skills, knowledge, and experience: Proven record of operating in a continuous improvement model, looking past black & white instructions, and doing what is right for the individual customer; Strong collaboration and influencing skills; Proven record of utilising quality tools and systems and a strong coaching ethos and background; Experience of delivering excellent customer service in a high-profile pressurised environment. Additional information: A minimum 80% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance. Please note - An early release date is essential. Benefits Alongside your salary of £36,728, Cabinet Office contributes £10,640 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role. An environment with flexible working options. A culture encouraging inclusion and diversity. A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%. A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. As part of your application you will be required to provide a CV (no longer than 150 words per role) setting out the last five years of your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. Please note that your CV will be for reference only and will not be assessed. You will also be required to provide a S tatement of Suitability (no longer than 750 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for these roles against the essential criteria in the person specification. (Please structure your examples in the STAR format - Situation, Task, Action, and Result). Should you be successful at sift, you will be invited to attend an interview where you will be assessed on experience and strengths. Expected timeline (Subject to Change) Sift date - by the end of February 2025 Expected Interview dates - March 2025 Interview location - Your interview will be conducted face to face. You will be notified of the location if you are selected for an interview. Reasonable adjustments If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via recruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Further information If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section. A reserve list will be held for a period of 9 months, from which further appointments can be made. Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk If successful and transferring from another Government Department a criminal record check may be carried out. Please note that this role requires CTC clearance, which would normally need 3 years UK residency in the past 3 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible. Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Andy Watson Email : andrew.watsonibca.org.uk Recruitment team Email : recruitment.grscabinetoffice.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at : recruitment.grscabinetoffice.gov.uk If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at infocsc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk. Attachments Cabinet Office Employee Offer Opens in new window (pdf, 302kB) Share this page Print Email Facebook Twitter LinkedIn GMail