Working hours: 16 hours per week
Interview Date: To be confirmed
The Salvation Army Homelessness Services are committed to providing opportunities that support each person to find their purpose, develop positive relationships and experience a sense of community. Everything we do will be underpinned by our core values demonstrated within our daily practice and measured against our priorities of Transformation, Integration, Discipleship and Effectiveness.
The service will;
1. support up to 20 Young People within Greig House, located in Poplar, London.
2. provide person-centred individual support to Young People with low to medium support needs.
3. follow Trauma and Psychologically informed frameworks for support provided to Young People
Young People will be referred to the service by the Housing Options and Support Team (HOST) and the Through Care Services (TCS)
Key Responsibilities:
4. Provide front of house services to clients, ensuring they are signed in or out and ensuring their queries are handled in a professional manner, referring them to support staff where required.
5. Manage additional front of house duties with Good Verbal and written communication skills Including, telephone calls and external visitors to the centre; accurately recording messages, conducting follow up telephone calls, update logbooks and handover reports etc where appropriate; carry out administration regarding internal and external post, sorting and issuing to clients and staff as required; maintaining a clean working environment.
6. Updating data on internal systems for clients; complete entry and exit information for residents and helping with data entry and statistical gathering for Housing Management purposes; receive and record client rent payments accurately using electronic systems.
The Successful Applicant: You will have a strong proven record of possessing both organisational and interpersonal skills. Maintaining a friendly and approachable manner, you will be able to prioritise and manage an ever-changing workload and operate Microsoft office utilities with efficiency. You will preferably come from a background where client privacy and confidentiality are maintained and be aware of the requirements of the DPA when processing client data. You will be available to work weekends and bank holidays when required.