POSITION: Full Time Trainer (Beauty Therapist)
REPORTING TO: Studio Manager
RESPONSIBLE FOR: Delivering facial workouts and first-class customer service
LOCATION: FaceGym Selfridges (Manchester Trafford)
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA!
Job Summary
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible for promoting FaceGym’s services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities:
* Deliver all workouts in line with FaceGym Workout protocols
* Sell the brand’s unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
* Be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service
* Overcome selling challenges and create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
* Maintain an exceptional customer experience at every touch point of the customer journey
* Meet retail and service individual targets and KPI’s (key performance indicators)
* Ensure work stations are clean, presentable and well stocked with the necessary products and tools/equipment
* Maximize retail potential and client retention
* Operate efficiently point of sale systems, card machines and tills
* Build and constantly update knowledge on skincare, products and workouts
* Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
* Use learning from each site to further develop clients’ experience in store
* Ensure all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
* Maintain a high standard of personal hygiene; follow grooming guidelines and emphasize cleanliness as in close contact with clients
* Lead by example ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
* Establish effective working relationships with the full team and management
* Be skillful on Zenoti booking system
Person Specification:
The ideal candidate will:
* Have NVQ 3 Beauty therapy qualification or equivalent
* Possess hands-on experience with customers
* Have previous experience of working within beauty, retail and spa
* Enjoy exploring opportunities and using own initiative
* Exhibit exceptional customer service skills
* Be a team player with inspirational social skills
* Be articulate and a confident communicator
* Stay calm and positive during busy days
* Be able to stand during a 6-8 hour shift
* Be fully flexible across weekdays and weekends
Our Brand Values:
Feeling
Action
Confidence
Expertise
Over To The Best Part, The Perks!
* Generous commission on retail
* Exclusive Discounts: Enjoy personal, friends, and family discounts on our services.
* Product Perks: Get 50% off FACEGYM products.
* Special Celebrations: Celebrate your birthday with a paid day off.
* Supportive Resources: Access our free and confidential employee assistance program.
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