Location: Dover (Hybrid) Contract: 12 Month Fixed Term Salary: £24,603 Increasing to £27,700 following successful 6 month Probation Closing Date: 26 September 2024 Clear Voice are currently looking for a Recruitment Administrative Assistant to join their dedicated and compassionate team on a fixed term contract. There is potential for this to be extended or made permanent. The successful candidate will be adaptable with the ability to multi-task and an effective communicator with the ability to form strong working relationships. The scope of this role is to provide high quality and timely administrative support to Clear Voice’s recruitment department. The post holder will be required to adopt a pro-active approach towards following and implementing Clear Voice processes in line with any updated requirements. The main areas of this role will deliver the income generating 'Clear Voice Interpreters' service in all its activities under the direction of the Clear Voice Head of Operations on a day-to-day basis and the Clear Voice Director overall. If you are organised, have demonstrable experience in prioritising and are looking for an exciting role that makes a difference, we’d love to hear from you As the Recruitment Administrative Assistant your duties would include: Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace Form and maintain positive working relationships with current and future interpreter base Maintain a robust CRM system and database of all interpreters who are registered with the service Carry out linguist satisfaction feedback mechanisms Support the Clear Voice Manager to keep up to date with competitors’ activities and rates by providing any relevant information gathered from new and existing interpreters with experience in the industry Support the recruitment, selection, and induction of a large bank of freelance interpreters Support the team with the day-to-day administrative needs of a busy service as and when required Support and always demonstrate the vision and values of our organisation Follow all policies of Migrant Help, as the parent organisation to Clear Voice Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency The experience and skills you need: Experience of delivering a high level of customer service Experience of processing and filing documentation Excellent attention to detail Excellent ability to communicate at all levels, verbally and in writing, with diverse groups or individuals What else to expect: This is a hybrid role with the requirement to come into the Dover office on occasion and therefore flexibility is required. The Clearvoice team operate between the hours on 9am and 5pm, however on occasion you may need to work outside these hours so flexibility is required About Clear Voice: Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking. About Migrant Help: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: • Flexibility and work life balance • Enhanced family friendly provisions • Additional holiday entitlements • Perkbox benefits • Non-contributory pension scheme. At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. Clear Voice and Migrant Help are committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. - This post is subject to a Disclosure and Barring Service (DBS) check Therefore the applicant must: • Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job See the Job Description for full person specification. How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. Selection Criteria Y our application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. Interview Details If you have been selected for an interview, you will be invited to a Microsoft Teams interview. Closing Date: 26 September 2024 Successful Internal applicants will move to Migrant Help 2018 Terms and Conditions if they are not already.