Company:
Designs, develops, markets, sells and supports noise, vibration, and harshness measurement & analysis systems worldwide using in-house developed software. The primary applications are end-of-line testing of automotive powertrain assemblies. They also design, develop, and supply a range of specialist hardware modules that provide specific functionality.
Role Description: The Applications / Support Engineer (ASE) is a key member of the team. It is a hybrid role that requires flexibility to ensure customers' needs are met. This role is Hybrid 2-3 days a week in the office.
The ASE works closely with and reports to the Director of Operations.
Responsibilities:
1. Applications Engineering: Assisting the sales process by receiving and interpreting customer requirements and relaying possible solutions to the sales team or directly to customers.
2. Progressing customer orders (in terms of hardware, software, and services availability) and liaising with customers up to delivery.
3. System Commissioning/Support: Remote connection to system PCs worldwide to setup software, including integration with 3rd party test machine control systems, debugging production test cycles and proving system operation.
4. Provide ongoing remote support to customers worldwide via telephone, email, and internet (remote control) connection to customers' PCs.
5. Analysing and interpreting customer data.
6. Requesting software changes and new features.
7. Customer Training: Assist with (and ultimately lead) customer training sessions.
8. Site Visits: Occasional site visits to customers worldwide for system setup/commissioning/customer training.
9. Testing of New Software Releases: Setup and operation of software to test new features and confirm existing functionality with a range of in-house test rigs.
10. Creation/updating of user guides and training notes.
11. Hardware Testing: Performance testing/calibration of produced hardware modules.
12. Design & development of in-house test rigs.
Qualifications, Knowledge, and Experience:
Essential:
* Degree, HNC or equivalent in an engineering/maths/science/computing discipline.
* Excellent (Windows-based) computer skills.
* Good Microsoft Office skills.
* Willingness to learn.
Desirable:
* Experience working with engineering measurement/analysis software.
* Interest in noise and/or vibration measurement & analysis.
* Working knowledge of automotive powertrains.
Person Specification:
* Good communication skills.
* Ability to forge good working relationships.
* Able to manage and prioritise multiple demands.
* Organised and comfortable working to structured procedures.
* Able to work with colleagues at all levels.
* Flexible approach (priorities may change during a working day).
* Willingness to travel worldwide, sometimes at short notice.
* Clean driving licence.
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