We are seeking a confident and proactive individual to join our client's Service Team, providing aftercare support to customers.
To succeed in this role, you should have excellent communication and organisational skills, as you will be coordinating with both customers and engineers daily.
Responsibilities:
* Managing communication from customers via telephone and email with regards to any aftercare enquiries
* Coordinating and scheduling appointments for engineers
* Entering and maintaining all data on the CRM system ensuring visibility throughout the team
* Collating and uploading documentation to relevant folders and portals
* Ensuring all feedback is communicated to the customers, keeping them updated and issuing any necessary documents
What we are looking for:
* Excellent communication and interpersonal skills
* Solid organisational skills
* Ability to work under pressure and to deadlines
* Competent IT user, including previous experience using Excel
Details:
Title: Service Coordinator
Location: Winnersh
Salary: £24,000 - £26,000
Contract: Permanent, Full-time (Monday to Friday, fully office-based)
Please note: The offices are not accessible via public transport
Huntress Search Ltd acts as a ...