Job Summary
The Emergency Department provides 24-hour emergency care to all patients arriving in the department. This busy department has an opportunity to assist with the reception service. You will be part of a team that comprises of doctors, nurses, and clerical and administrative staff, whose aim is to provide a high standard of service to patients and relatives attending the Emergency department. You will be the first point of contact on a patients journey.
Main duties of the job
* You must have experience of dealing with members of the public and have excellent interpersonal skills.
* Computer literacy and good keyboard skills are essential.
* As Reception your role is to book in walk in patients and ambulances and preparing relevant paperwork/documents.
* You will need excellent organisation skills and the ability to prioritise a fast-paced, varied workload, work in a structured and methodical manner with excellent attention to detail.
* You will be required to communicate effectively with staff across all levels of the organisation, be resourceful, flexible and a committed team member.
About Us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester. Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward.
Our Objectives Are Simple
* Best services for local people
* Best experience of care and best outcomes for our patients
* Best use of resources
* Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Date posted
09 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year
Contract
Permanent
Working pattern
Flexible working
Reference number
C9365-25-0296-2
Job locations
Charles Hastings Way, Worcester, Worcestershire, WR5 1DD
The Alexandra Hospital, Woodrow Drive, Redditch, Worcestershire, B98 7UB
Job Description
Job responsibilities
* To deal with all patients and visitors to the department, taking accurate and essential registration details from them.
* To receive telephone enquiries from all areas of the Trust and other external agencies and also calls from often anxious and distressed relatives and friends of patients whilst at all times maintaining a high level of patient confidentiality.
* To ensure that all clinical coding of patient information is entered onto the A&E computer system accurately.
* Registering and admission of patients onto hospital Oasis computer system once they have been transferred to a ward. Tracking and producing hospital case notes on the Oasis computer system.
* Providing patients with appropriate follow-up appointments i.e.: A&E follow up, Fracture Clinic and various Out Patient appointments.
* Out of hours provision of unit numbers and NHS numbers for wards for emergency treatment.
* Obtaining and relaying accurate information to the on-call Manager where appropriate out of hours.
* Dealing with bereaved relatives and friends who are booking Mortuary viewings and obtaining relevant information from them tactfully and compassionately.
* Ability to work both independently and as a part of a team in sometimes stressful and traumatic situations.
* Preparation of notes for optical scanning and scanning notes onto optical scanner.
* Ability to prioritize workload according to demands of the department.
* Retrieval of existing A&E records at the request of medical and nursing staff in the department.
* Finding relevant cover for reception staff sickness at short notice.
* Retrieving audit notes at the request of A&E medical and nursing staff.
* Referring patients to a member of medical or nursing staff if their condition gives cause for concern.
* To be able to deal with all sensitive situations that may arise with tact and understanding and observe absolute confidentiality of all information obtained in the course of work.
* Maintain accurate patient records within the department ensuring that all blood forms, x-ray reports etc are filed appropriately.
* Mentor new members of staff.
* To be conversant with Trust computer software packages i.e.: e-mail, intranet and Patient Information System EZ Notes.
* To comply with Trust Policies and Procedures.
Person Specification
Experience Essential
* Basic numeracy
* Experience of dealing with customers/patients
Desirable
* Calm and cheerful approach to work duties
* Tactful, patient, good listener
Qualifications Essential
* GCSE grade A to C in English and Maths or equivalent
* Basic inputting/keyboard skills
* Good verbal communication skills
* Good telephone manner
* Understand importance of confidentiality
* Ability to work flexible shifts
Desirable
* Previous reception experience
* Knowledge of customer care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way, Worcester, Worcestershire, WR5 1DD
Employer's website
https://www.worcsacute.nhs.uk/ #J-18808-Ljbffr