Regional Account Manager (OCS)
Location: Field Based (Hybrid)
Hours of Work: 40 hours/week
Reporting Line: Sales Manager
Overall Purpose of Job:
Eden Springs is seeking a dynamic and results-driven Regional Account Manager to join our team. This field-based role is pivotal in managing customer and commercial relationships with our existing coffee estate. You will play a crucial role in transitioning customers to a simple purchase/lease plus pay-as-you-go agreement, ensuring a timely, customer-focused, and commercially profitable process, with a strong emphasis on customer satisfaction and retention.
Main Responsibilities & Tasks:
1. Proactively assess the commercial implications of our current coffee customer base and establish effective processes for ongoing management.
2. Maintain strong customer relationship management through a blend of face-to-face and virtual appointments, while updating aged equipment.
3. Develop and implement processes to transition customers to simple pay-as-you-go offerings, tracking retention success.
4. Analyse reasons behind customer losses and devise robust defence strategies to mitigate business impact.
5. Manage account performance to enhance profitability and revenue, actively promoting our full product range and ancillary services.
6. Address and resolve customer queries and complaints within agreed SLA, taking full ownership of the resolution process.
7. Continuously develop sales skills and stay informed about products and market developments.
8. Provide regular reporting, analysis, and opportunity pipeline updates to the Sales Manager.
Profile:
1. Confident, experienced, and results-oriented individual with a passion for fostering positive customer relationships and retention.
2. Excellent communication and engagement skills.
3. Strong understanding of commercial planning principles, customer management, and results delivery.
4. Ability to build meaningful long-term relationships across various business functions.
5. Exceptional planning and time management skills to work efficiently and productively.
6. Proficient in customer management and IT tools.
7. Capable of working under pressure and meeting deadlines with persistence, focus, and discipline.
Requirements:
1. Full valid UK driving license.
2. Flexibility to maximize identified strategic opportunities.
3. Willingness to travel regularly, including occasional overnight stays.
At Eden Springs, we are dedicated to promoting diversity and equality in the workplace. We believe that a diverse workforce drives innovation and yields better results. Join our inclusive and dynamic environment where your skills and talents are valued.
Ready to make an impact?
If you are excited about taking on a challenging and rewarding role as a Regional Account Manager, we invite you to apply now and become a valuable member of our team.
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Additional pay:
* Bonus scheme
* Quarterly bonus
Benefits:
* Company car
* Company pension
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Education:
* A-Level or equivalent (preferred)
Experience:
* Account management: 1 year (preferred)
* Sales: 1 year (preferred)
Work Location: On the road
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