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Customer Account Management Lead, Nottingham
Client: Turbine Surface Technologies Ltd
Location: Nottingham, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
3083349942b5
Job Views:
31
Posted:
24.03.2025
Job Description:
Turbine Surface Technologies Ltd
Little Oak Drive, Annesley, Nottingham NG15 0DR, UK. £35K : £45K per annum, DOE Contract Customer Service. Little Oak Drive, Annesley, Nottingham NG15 0DR, UK £28,000 to £38,000 per annum, DOE Permanent Engineering.
Established in August 2000, TST is a Joint venture company between Rolls-Royce and Chromalloy.
Our Vision: Enabling us to Operate at our Best. We have a vision to operate at our best to produce the cleanest, safest and most competitive coating solutions that deliver turbine efficiency. So, we need to be at our best, make the right decisions and work in the right way guided by our values and behaviours.
Our Framework:
1. Safety, health and the environment must be our highest priorities. Putting safety first is every employee’s responsibility. Reporting unsafe conditions and unsafe acts will reduce the risk of accidents.
2. The health of our employees is important and the state of the workplace must ensure this is the case.
3. We must be an organisation which cares for the environment.
4. The service we provide must be right, first time, every time.
5. Our people are our business. People influence every aspect of the business: safety, service and quality, and provide the first impression of the business.
6. We seek solutions and innovative ideas.
7. We develop our people so that they have the skills and competences to meet our expectations.
8. Profitability is necessary for the company to be sustainable and grow.
9. We will be profitable if we work safely and productively, provide an excellent service, minimise wastage and get it right first time.
Our Values:
Our core values are key to our culture. At Turbine Surface Technologies we operate our business with the following values:
1. Operate Safely: Every employee must recognise their responsibilities and be accountable for their actions. Doing the right thing; not walking by when we can make a difference.
2. Operate Openly with Customer Focus: The company and its employees have a duty to work together and follow procedures to create the correct environment to deliver the right service.
3. Operate with Respect and Integrity: Respect for ourselves, our colleagues, our clients and the general public.
Departments:
Engineering: Become part of the Engineering Team where you can help solve problems that are vital to our business. There are 2 elements to the Engineering function – product and process.
Finance: The Finance team collects the cash it is owed from customers, and makes timely payments to suppliers for all the goods and services TST has bought to run the business.
Health, Safety and Environment: Our Health and Safety Team is key in ensuring the company provides a safe and healthy working environment for all its employees.
Human Resources: Supporting our employees and managers through recruitment, training, and development.
Information Technology: Support the business in delivering IT solutions to improve operations.
Procurement & Materials Management: Join a team of professionals focused on procurement standards and continuous improvement.
Quality: Integral to all processes, TST’s quality culture engages all employees in recognising and exceeding customer expectations.
Operations: Our objective is to ensure that the customer gets the product; when they need it, at the right quality for the right cost.
Maintenance: The TST maintenance department aims to apply the best possible engineering concepts to optimise equipment and procedures.
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