Are you passionate about delivering outstanding guest experiences, inspiring high-performing teams, and driving operational excellence? If so, we’re looking for an experienced Operations Director to lead our restaurant operations. At Island Poké, our mission is to provide an unparalleled experience that goes "beyond the bowl." This role is crucial in upholding our brand standards, enhancing customer satisfaction, and cultivating a collaborative and engaging work culture. What will I be doing? As our Operations Director, you’ll be responsible for overseeing daily operations across our restaurant locations, ensuring that every guest receives a warm, welcoming, and unique experience. You’ll also work closely with our leadership team to drive long-term strategic initiatives that align with our brand values and vision for growth. You will lead by example, upholding our core values: Energy Drive operational efficiency across all locations, ensuring smooth, high-quality service that reflects our vibrant brand. Lead by example to create an engaging, welcoming atmosphere, where every guest feels the unique energy of Poké. Ohana Cultivate a supportive, family-like culture for both staff and guests, fostering collaboration and appreciation. Mentor and coach restaurant managers, creating an environment where each team member feels valued and motivated. Going Beyond the Bowl Ensure exceptional customer satisfaction by promptly resolving guest concerns and continuously enhancing service quality. Oversee financial performance to support sustainable growth and profitability, always prioritizing exceptional guest experiences. What are we looking for? Leadership Experience : Proven track record in an Operations Director or senior management role within the hospitality or food and beverage industry. People Skills : Exceptional ability to inspire, lead, and build cohesive, high-performing teams. Customer Focus : A dedication to delivering exceptional guest experiences and a proactive approach to improving service. Financial Acumen : Strong analytical skills with experience managing budgets and driving profitability. Standards-Driven : Meticulous attention to detail, especially regarding safety, quality, and operational standards. Why join Island Poké? Working with us means being part of a company that values people, passion, and innovation. As the Operations Director, you’ll have the opportunity to shape our service standards, contribute to strategic growth, and lead a dedicated team. Here’s what we offer: Career Growth : Opportunity to take on significant responsibility and contribute to the expansion of a beloved brand. Supportive Culture : We believe in fostering a welcoming, inclusive, and fun work environment where everyone feels valued. Competitive Package : We offer a competitive salary, benefits, and a supportive workplace that values balance and well-being. In addition to all the above, Island Poké is part of White Rabbit Projects, which opens the door for so much possibility. We are a fast-growing team which means you will have ample opportunities to set up processes, share your expertise and learn until your heart (and brain) is content If you're passionate about hospitality, committed to doing the right thing, driven to pursue excellence, and ready to embrace your entrepreneurial spirit, we would love to hear from you.