Role: Resident Liaison Officer
Location: Thurrock
Pay: £18.59 umbrella
Temp to perm role
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating in the Thurrock area. Based in Thurrock you will be a vital link between the site team, residents, and clients. You will be working on an energy efficant upgrades to social housing properties.
Key Responsibilities:
Booking appointments and managing schedules.
Handling resident complaints and issues with professionalism and efficiency.
Maintaining property records and conducting validation and customer satisfaction surveys.
Facilitating communication between all stakeholders for a seamless project experience.
Managing the aftercare, ensuring any faults are reported and dealt with
Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements:
Previous experience as a Resident Liaison Officer (RLO) is desirable. 6-12 months +
Customer service experience is key
Exceptional communication skills and ability to work collaboratively.
IT proficiency and adaptability to on-site operations.
Excel proficiency
Ability to work independently and as part of a team.
Strong interpersonal skills and a proactive attitude.
Ambitious, innovative, and self motivated
Must have driving licence
How to Apply:
If you possess the required experience a...