Job Title: Head of Operations & Professional Services
Location: Fully Remote role
Salary: £50,000 - £55,000 + Benefits + Bonus
Evolve Recruitment are seeking an experienced Head of Operations to join a growing organisation within the Education sector. Reporting to the Managing Director, our client is seeking a confident, experienced, client facing Operations and PS Manager who will be responsible for the Professional Services (Training) team and the core operations team, including renewals, contracts, cancellations, internal projects. There will also be close links to the other key departments. The post requires strong multi-tasking, organisational, interpersonal and leadership skills. Strong demonstrable evidence of motivating and planning skills as well as the ability to forge strong relationships with all stakeholders.Whilst this role contains an element of people management, the successful candidate will be required to contribute to the workload of the team, and step in to support with training where required.
Key Responsibilities:
1. Results driven and responsible for delivering against financial and operational goals
2. Conduct resource planning analysis to forecast and schedule appropriate staffing levels to manage the projected activities of the Professional Services team to meet service level objectives and PS targets
3. Manage and Measure ope...