Job summary
1. Managing day-to-day administrative tasks, contact the patients to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual.
Main duties of the job
2. Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system and the case co-ordinator will have responsibility, supported by the General Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires).
3. Communicate highly sensitive patient information and progress effectively with other team members and outside relevant health and social care providers, as appropriate
About us
4. Harrow Health Community Interest Company (Harrow Health) began in 2007 by a group of Harrow GPs, whose sole aim was to ensure patients receive a high-quality clinical care service within the community. Over the years, Harrow Health has expanded. We now provide many clinical services, which include multiple Community based specialist Consultant led clinics and the Wholes systems Integrated Care Enhanced Frailty Service.
5. Our Vision is to provide high quality patient care, enhancing patient experience by providing excellent clinical effectiveness in a safe environment. Working in partnership to provide gold standard services and develop a sustainable future for the local health community.
Job description
Job responsibilities
We are recruiting for an ADHD Coordinator Telephonist to join our Adult ADHD Team. The post holder will:
6. Be responsible for providing administrative support to of the Adult ADHD Community Clinics.
7. Manage patient booking, triage referrals using the e-referral system and EMIS web and provide secretarial support.
8. Liaise with patients, clinicians and other service providers such as GP practices whilst continuing to deliver a high standard of customer service, by phone face to face and by email.
9. General office duties.
10. Taking messages and dealing with post and email correspondence for the team.
11. Organising meetings and dealing with sensitive patient queries, with the ability to escalate calls appropriately to the General manager as appropriate.
12. Support the services in meeting their key performance indicators
13. Provide admin/telephony support toother community-based services
14. Work in collaboration with the Team and General Manager providing support and constructive feedback
Person Specification
Skills and Knowledge
Essential
15. Strong customer service ethic.
16. Proficiency in Microsoft Office Suite and good IT skills.
17. Solid written and verbal communication
18. Ability to produce accurate work and strong attention to detail
19. Excellent organisation ability
20. Multitasking and ability to time-manage and prioritise tasks
Desirable
21. Ability to be resourceful and proactive when difficult issues arise
Experience
Essential
22. Proven work experience as a receptionist, front office, representative or similar role.
Desirable
23. Understanding of NHS patient booking systems
24. Knowledge of EMIS system.
Qualifications
Essential
25. Educated to GCSE level in English & Maths
Desirable
26. Fire Safety and/or First Aid Certificates