Working closely with the Head of Marketing and Communications as well as the Events and Programme Manager, the postholder will support the delivery of the training and consultancy programme and support the communications and digital function at SMK. With the Head of Marketing and Communications you will support SMK’s communications and marketing activity, aimed at strengthening our stakeholder relations, growing our profile and amplifying our reputation. This role will focus on digital marketing activity, in particular social media, and content creation. With the Events and Programme Manager you will support administration, research and communications needs of the training and consultancy programme. Good knowledge of digital marketing, especially social media is essential. You should have an interest in developing innovative digital content including copy and visual media for a range of online channels. You will need to be able to produce and schedule quality content related to the programmes to build engagement and sales. You will also have the ability to develop SMK’s channels further and stay on top of digital trends, audience development and stakeholder engagement practices. We have some excellent benefits including 25 days annual leave, Christmas closure and an additional one week organisational shut down in August as part of our commitment to work/ life balance. Job description Programme support Provide overall administrative support to meet programme objectives. Coordinate programme activities for projects, events and workshops. Support the T&C (Training and Consultancy) team with research around marketing and identifying new clients/organisations. Support with managing and updating SMK’s online systems, including the website, our e-commerce platform, and Mailchimp. Marketing Support the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across the channels. With direction from the Head of Marketing and Communications, manage and implement the rollout of the Awards social media engagement content plan. Oversee our use of social media (e.g. scheduling and asset creation) Support with webpage updates when required. Collect social media data and monitor engagement Be responsible for SMK projects communications when required, which might include digital marketing and communications (webpages, e-news and social media). Salesforce Database management, including cleaning and updating records. Undertake relevant training when required. Other Undertake any other duties commensurate with the purpose and remit of the post. Person specification Essential Demonstrable experience in social media delivery including content creation for appropriate channels and monitoring, collecting and analysing data. Experience in co-ordinating online and in person events. Experience of building effective relationships with stakeholders, such as clients or suppliers. Ability to find pragmatic solutions, seek improvements, and adapt to changing situations Good organisational skills – able to manage own workload effectively, take initiative and work under pressure Willingness to support others where needed Working knowledge of Microsoft Office, with a willingness to learn and use new systems Willingness to work occasional evenings and weekends, if required A good understanding of current issues affecting civil society and change-making Flexible, hardworking, happy to work within a small team, and committed to continuous personal development Good research, analytical skills and structured thinking. Desirable Experience of developing a social media strategy Experience of audience development and engagement methods through digital marketing Experience or interest in campaigning Experience with Salesforce or another similar CRM. Skills Strong administrative and logistical capabilities Good digital marketing skills Ability to use social media tools such as Canva and Hootsuite Good attention to detail and problem-solving skills Some experience of databases (ideally Salesforce)