A unique opportunity has arisen for an Antisocial Behaviour (ASB) and Community Safety apprenticeship within Medway Council Housing Services. The successful candidate will learn a wide range of skills in ASB case management as well as wider housing and tenancy management. They will also work with our ASB Tenancy Management Officer to investigate and prevent anti-social behaviour in our communities whilst being supported to achieve a formal qualification. This programme focuses on the theories and practices needed to effectively respond to reports of antisocial behaviour and community safety issues including: Investigation techniques The harm centred approach Informal and formal resolution tools Working effectively with partner and enforcement agencies Legal processes You will also initially shadow and support the Tenancy Management Officers, working closely with other departments and agencies to identify anti-social behaviour, vulnerable customers at risk of anti-social behaviour and supporting complainants, victims, and witnesses throughout cases. You can expect to undertake the following tasks: To assist in the delivery of effective anti-social behaviour case management. To liaise with other agencies to gather information. Data inputting and scanning Updating of systems Email inbox monitoring Maintenance of database Using the council finance systems Responding to customer queries via telephone or email A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience. Required skills: Good communication skills A good and patient listener Good ICT skills with an understanding of Microsoft packages such as Word and Excel Highly motivated with a desire to learn and succeed and a good attention to detail. Due to the nature of this role a driving licence and access to a vehicle is desirable. If you are passionate about providing a customer focussed service to improve local communities whilst developing with the knowledge, skills, and qualification to progress within Housing and/or community safety, we would love to hear from you. In return we offer you: Generous annual leave entitlement Generous local government pension scheme package Access to wider training and development qualifications Flexible working scheme Travel plan discounts Car Benefit Scheme from Tusker Access to CAREFIRST advice & counselling service Employee discount scheme for national and local retailers The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - https://www.childcarechoices.gov.uk/ We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our Council Plan priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. Our organisation: Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula. Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London. We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively. Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in. If you would like to have an informal discussion with the recruiting manager please call Chris Rourke on 01634 333444 Interviews are likely to be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, if your application is successfully shortlisted. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profile Equal Opportunities Commitment Statement Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction. For further information please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.