Job Title: Technical Support OfficerDepartment: Service DeskLocation: Hybrid - 3 days a week on siteSalary: £30,000
Job Overview
We are looking for a skilled and proactive Technical Support Officer to join our Service Desk team. You will provide outstanding technical support for our software products, playing a vital role in ensuring smooth operations and delivering top-tier customer service.
The ideal candidate will have a background in application software support, a sharp eye for detail, and a strong problem-solving mindset. In this role, you will be responsible for deploying and maintaining systems, as well as producing clear and comprehensive documentation. Your ability to communicate effectively and resolve first-line technical issues will ensure that our applications meet high-quality standards.
Key Responsibilities
Customer Support and Communication
* Respond to customer queries via phone, email, and ticketing systems
* Maintain clear and concise communication, keeping customers informed about the progress of their issues
* Develop in-depth knowledge of the product and its value to customers in delivering their services
Technical Support on the Service Desk
1. Prioritise and categorise incoming requests by urgency and type
2. Conduct initial dia...