FACILITIES HELPDESK ASSISTANT
DALE BUILDING MAINTENANCE LTD are a Specialist Property Maintenance Company based in Cardiff but operate throughout South Wales and the South West of England from five operational centres.
We have been in business since 1986 and provide a maintenance and repair service to a variety of customers ranging from Retail, Housing Associations / Care Homes, Leisure and Insurance Companies.
Our Customer Contact Centre is based at our Head Office in Taffs Well near Cardiff and due to the award of new contracts and increased demand for our services we require HELP DESK ADMINISTRATORS for our Reactive Maintenance Division.
Job Role and Responsibilities
1. Dealing with incoming calls and Emails
2. Providing back up administration for the Work Co-ordinators and Service Delivery Managers
3. Liaising with clients and updating information on job progress etc., onto our own job management system DALEFflow and the various clients own portals
4. Direct contract with clients, tradesmen and repair partners
5. To operate the help desk efficiently
6. General office administration and contact support duties
7. Provide a high level of customer service at al...