Job title: Commercial Broker Claims Handler
Location: Will consider candidates based within the Bristol, Swindon, and Gloucester radius.
Purpose of role:
Our client is seeking to recruit a motivated, professional and dedicated Claims Handler to join them. You will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues.
Key responsibilities:
* Advise and update your clients about relevant events and discussions during their claim. Ensure complete customer happiness by regularly assessing the status of claims with clients, insurers, recovery agents and solicitors.
* Offer appropriate technical advice to clients throughout the duration of the claim, encouraging, showing compassion, and effectively handling your client’s expectations.
* Have open conversations with your Line Manager about any issues, queries or areas of concern which may arise.
* Build and maintain your market, insurance, legislation and other technical knowledge. Efficiently run claims and keep the system updated with all relevant information.
* Balance your workload in order to service the client promptly and expertly, demonstrating superb administrative skills and a desire to develop your career.
* Update insurers and recovery agents, informing them of any additional information acquired during the claims process.
* Ensure that claims statistics are accurate and produced in accordance with SLAs.
Skills:
* Spot potential risks and seek advice when required, applying due diligence and process adherence accompanied by high accuracy and attention to detail.
* Possess good communication and interpersonal skills and take initiative when assisting team members.
* Proficient in MS Office.
Requirements:
Preferred
* Cert CII/Dip CII qualified, along with being educated to GCSE standard or equivalent.
* Experience within the insurance industry with a strong focus on expert claims handling and customer service.
* Eligible to work in the UK.
These are the minimum core benefits (Depending on your job level these benefits may improve):
* Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days.
* Defined contribution pension scheme, which Gallagher will also contribute to.
* Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
* Income protection, covering up to 50% of your annual income, with options to top up.
* Health cash plan or Private medical insurance.
* Three fully paid volunteering days per year.
* Employee Stock Purchase plan, offering company shares at a discount.
* Share incentive plan, HMRC approved, tax-effective stock purchase plan.
* Critical illness cover.
* Discounted gym membership, with over 3,000 gyms nationally.
* Season ticket loan.
* Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
* Emergency back-up family care.
* And many more…
If you have the relevant experience or know someone that does, please contact us now on 0117 911 3730 or email us at bristol@lawesgroup.co.uk.
#J-18808-Ljbffr