Apply on JLPJobs.com - the official careers website for John Lewis Partnership, John Lewis & Partners and Waitrose & Partners.
As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience through the creation of a seamless customer shopping journey.
You'll be an outstanding specialist in people and will lead, inspire, and develop your Partners (employees), enabling each of them to reach their full potential.
Key Responsibilities
Working in our shops as a Team Manager is fast-paced, and no two days are the same. On a day-to-day basis, you'll be responsible for:
1. Striving for high levels of customer and Partner (employee) satisfaction
2. Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for
3. Building genuine relationships with customers and internal and external stakeholders
4. Working with the wider shop leadership team, taking on duty manager responsibilities when required
5. Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration, and passion to deliver outstanding service
Essential Skills You'll Need:
1. Experience of leading a large team in a fast-paced, customer-focused environment with a proven track record as a specialist in people and driving a culture of empowerment
Desirable Skills You May Have:
1. Disciplinary and Grievance experience
2. Hiring Manager / Recruitment experience
Important Points to Note:
1. This role requires a pre-employment 2-year reference check which would be completed if you are successful in an interview and are offered the role
2. We occasionally close vacancies early if we see a high volume of applications. We therefore recommend you apply early so you don't miss out
The hours of work will be confirmed at interview.
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