Disputes Mediation® is one of the leading Mediation services in the UK, resolving disputes through mediation, including Family, Civil and Commercial, Workplace, and Community disputes.
We are excited to announce a new opportunity for a Team Leader to join our growing organisation. This pivotal role will oversee and manage the Office Administrators and Case advisors, ensuring smooth day-to-day operations while maintaining our high standards of client service. The Team Leader will report directly to the Practice Manager and play a key role in driving our mission forward.
Key Responsibilities
* Team Management: Lead, supervise, and support the Office Administrators and Case Advisers to achieve departmental goals.
* Operational Oversight: Ensure the efficient handling of administrative tasks, client communications, and case management processes.
* Quality Assurance: Monitor and maintain high standards in client interaction, ensuring consistent and professional service delivery.
* Training and Development: Identify training needs and provide guidance to team members to enhance their skills and performance.
* Reporting: Provide regular updates to the Practice Manager on team performance, challenges, and improvements.
Key Skills and Experience
We are looking for a proactive and organised individual who can demonstrate:
* Leadership Skills: Proven experience in managing or supervising a team.
* Organisational Ability: A systematic and efficient approach to multitasking and prioritising work.
* Communication Skills: Strong interpersonal skills, with the ability to engage effectively with team members, clients, and external stakeholders.
* Industry Knowledge: Experience in the mediation or legal sector is highly advantageous.
* Problem-Solving: A proactive mindset to identify issues and implement effective solutions.
* Tech Savviness: Knowledge of CRM systems and confidence in using Microsoft Office applications.
What We Offer
* A supportive and collaborative working environment.
* Opportunities for professional growth and development.
* Competitive salary and benefits package.
If you’re ready to take on a leadership role within a dynamic and rewarding environment, we would love to hear from you. Join Disputes Mediation® and contribute to resolving disputes and changing lives.