Customer Service Advisor
Start Date: ASAP
Location: Red Lodge, Suffolk
Hours: Monday – Fridy 08:00-17:30
Salary: £Negotiable DOE
Duration: Ongoing – Temporary
We are currently supporting a temporary opportunity and seeking a reliable and proactive candidate to assist in this role.
The position requires strong attention to detail, excellent organisational skills, and the ability to work both independently and as part of a team. The successful candidate will be expected to hit the ground running and provide valuable support from day one.
Who are we?
We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.
Duties:
* Communicate with customers via phone and email regarding bookings slots and delivery dates.
* Resolve any customer queries and complaints, recognising when complaints need to be escalated to management
* To monitor and manage orders received via our client’s website and answer live chat queries from school contacts where applicable.
* To ensure that the processes, policies and procedures used are as specified within the company guidelines.
* Liaising with warehouse and logistics departments
* To meet team objectives and KPIs and follow new processes to continually improve.
* To process sample product requests for customers and the Account Managers.
Skills Required:
* Computer literate and technically competent using web sites, web applications, e-commerce and ERP systems (SAP).
* Strong understanding of the needs of customers and clients
* Excellent communication skills
* Strong communication skills both written and verbal
* Demonstrate high levels of attention to detail
* Display exceptional interpersonal skills, particularly when interacting with customers on the phone
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Business for this Temporary vacancy