Road Logistics Customer Care & Operations Specialist | United Kingdom | JR2502_0027 Are you ready to take the next step in your career within Kuehne Nagel in a growing and exciting space? We are looking for a dedicated and detail-oriented Road Logistics Customer Care & Operations Specialist to join our EMG based team and provide first-class service in customer management and operations within the Government and Defence sector. YOUR ROLE As a Road Logistics Customer Care & Operations Specialist, you will be essential in executing top-tier logistics services as per our contractual agreements with customers. YOUR RESPONSIBILITIES Coordinate specialised transport services for customer orders, utilising the Loginext Transport Management system along with manual planning. Schedule and create cost-effective transport plans, maximizing the use of our fleet versus subcontracted haulage when possible. Collaborate with logistics service providers to ensure on-time pick-up and delivery. Serve as the first line of support for logistics queries, responding to customer requests and providing proactive solutions. Monitor services to guarantee delivery agreements are met, efficiently manage ad-hoc transport requests, and escalate operational issues when necessary. Propose and implement initiatives for the enhancement of operational and service processes, including participation in quality review meetings. Follow Kuehne Nagel guidelines, SOPs, and relevant regulations, including WHO GDP and EU guidelines. YOUR SKILLS AND EXPERIENCES Background in domestic and international transport operations preferred, along with knowledge of Transport Management Systems being an advantage. Excellent proficiency in Microsoft Office and strong communication skills. Strong customer service focus. Excellent communication and interpersonal skills. Ability to use own initiative and work unsupervised as well as within the wider team. LI-DM1 GOOD REASON TO JOIN As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. ADZN1_UKTJ