Contracts Administrator
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: £22,640.80 per annum
Location: Hybrid New Milton
This role is a UK based role and any hybrid/remote work must also be within the UK.
Start Date: 6th May 2025
For this role, you need 5mbps upload and 15mbps download internet speed.
Appello Perks
* 161 hours holiday rising to 175 hours with length of service plus bank holidays
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
* 24/7 employee assistance programme with an easily accessible app!
* Family and friends’ discounts on our services & products
* Pension Scheme, up to 4% Company matched
* Free on-site parking
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic, and attentive to our customer’s needs.
You have proven experience of working in a similar administrative support role and excellent personal administration and interpersonal skills. You are used to dealing with customers and negotiating with varying stakeholders.
You will have a good standard of education as well as experience with Microsoft packages including Outlook, Excel, and Word.
You are capable of working under pressure, managing your own workload, and maintaining a working relationship with customers and team members.
You have a positive ‘can do’ attitude, can use initiative in problem-solving, and have a flexible approach.
️THE ROLE
To provide effective and efficient administration of installations and construction contracts and provide general support to the field-based contracts team.
General duties to include:
* The compilation and maintenance of contract files and associated paperwork
* The inputting of contract information into the company MIS (Business Central)
* Provision of customer liaison activities in support of the field-based Contracts Managers
* Creation, release, and sending of purchase orders from requisitions
* Filing of purchase orders and maintenance of electronic filing systems
* Progressing outstanding orders
* Scheduling job start dates around equipment deliveries
* The administration of new and existing subcontractor paperwork in line with ISO procedures
* To liaise with all other departments within the business to help ensure the smooth and efficient passage of high-quality information and data.
* To help maintain and improve all of the department procedures in accordance with the ISO Quality Management System.
* Ensuring returned items are accurately recorded and faulty items replaced by vendor in a timely manner. Warranty returns management. Advanced replacement management.
* Maintenance of various spreadsheets
Duties also include:
* Managing customer expectations and exceeding delivery targets
* Sharing information with colleagues and service partners to maintain and improve standards of service delivery
* Balancing customer requirements and expectations with the resources available
* Keeping customers informed of progress and being transparent and clear with messaging
* Recognising when your customer's needs or expectations have changed and adapting or informing as necessary
* Keeping your customer informed if delivery of the service needs to involve passing them on to another person or organisation
* Checking that the service you have given meets your customer's needs and expectations
READY TO APPLY
If you are interested in this role, please upload your CV and answer a few questions about yourself.
OTHER INFORMATION
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age, or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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