With guidance and support from the Charity Retail Manager, responsible for all aspects of the retail outlets including identifying product lines, buying & displaying product & monitoring stock and range performance regularly. Carrying stocktaking in line with Trust policy. Responsible for pricing within agreed guidelines, monitoring sales and ensuring self and volunteers provide an excellent standard of service and customer care. Responsible for health and safety, supervision, support and welfare of volunteers within this area. Managing volunteer rota to ensure the agreed opening hours are achieved, participate in the recruitment and training of volunteers. Deal with queries, concerns and complaints in line with Trust policies. Acting as an advocate for the charity and supporting its marketing and promotion. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.