Summary
Are you looking to start a career in HR? We're hiring an Apprentice People Administrator to join our People Team! This role offers the opportunity to earn a Level 3 HR qualification while gaining hands-on experience. Upon completion, you'll also achieve associate membership of the CIPD.
Wage
£21,000 a year
Training course
HR support (level 3)
Hours
Monday to Friday, 8.30am to 4.30pm.
40 hours a week
Start date
Thursday 15 May 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Reporting to the People Partner, you will assist in all aspects of People administration throughout the entire employee lifecycle providing troubleshooting advice to all members of staff.
* With support from the People Partner, become the first point of contact for all People related enquiries to provide generic advice and guidance on policy, procedures and processes, escalating appropriate where necessary
* Effectively manage a generic email address in addition to your own
* Review and produce documentation including offer letters, contracts, new starter paperwork, leavers’ letters and so on
* Record and report on sickness absence
* Respond to external requests for references for former members of staff
* Create and maintain accurate People files
* Organise Occupational Health Screening appointments
* Scan, save and post all training certificates
* Process starters, movers, and leavers
* Support with administration of benefits, reward, and recognition
* Assist with CV screening and interview booking
* Keep track of probationary and development reviews for new starters, sending out reminders to line managers as appropriate
* Support the Training and Talent Administrators when necessary
Where you’ll work
Chawston House Chawston Lane Chawston
Bedford
MK44 3BH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
C.M.S. VOCATIONAL TRAINING LIMITED
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
* The training will take place at work and online.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Administrative skills