Duration: 04 months
Clear focus on creating intuitive customer experiences that are driven from an evidence-based design process; you will be the lynchpin of that principle. Working with a team of 20+ strong, UX, UI Design, UX copy, and product owners, you will help shape and validate research hypotheses across a varying range of digital projects.
Work cross-functionally with colleagues globally to shape and support a consistent set of best practices and shared research opportunities and learning in order to mature the research practice within the business.
Key Accountabilities
1. Undertake project work as directed by the Head of UX Research.
2. Collaboratively plan and execute end-to-end UX research studies which result in improved experiences for both prospective and existing (consumer and B2B) customers across web and mobile.
3. Communicate research conclusions and recommendations to the experience design team and wider business stakeholders (e.g., product owners, analytics, legal, brand, marketing).
4. Screen, recruit, and schedule participants for relevant research studies.
5. Provide the immediate digital team and wider stakeholder community with a broader appreciation of research principles and considerations, undertaking team training/knowledge sharing activities.
6. Identify opportunities to further cross-sell UX and research across the business.
7. Hands-on experience with: behavioral and ethnographic research, iterative lab/guerrilla usability testing, tree testing, benchmarking, remote/online testing (e.g., Userzoom/Usabilitytesting.com, Optimal workshop), survey design and analysis.
8. Strong qualitative and quantitative analytical abilities, with first-rate attention to detail and presentation skills.
9. Conduct stakeholder interviews and manage relationships.
10. Proven history of working in AGILE cross-functional teams.
11. Deep understanding of user journeys, personas, user stories, task modeling, usability, and human-centered design.
12. Ability to successfully manage multiple projects/tasks of varying complexities, meeting deadlines and working well under pressure.
13. Experience of working closely with UX, visual designers, and developers to drive effective user research.
14. Facilitate workshops: Discovery, requirements gathering, and co-creation.
15. Understanding of accessibility and inclusive design in general.
16. Strong project portfolio that clearly demonstrates the caliber of your research skills.
A relevant degree (e.g., Human Factors, UX, HCI, or Cognitive Psychology) and a minimum of three years of commercial experience in interaction design or UX research are required.
Agency background and experience in the financial sector are preferred.
Good working knowledge of AGILE software (e.g., Rally/AGILE Central, Jira, Confluence).
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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